Senior Product Support Engineer Job Vacancy in AppFire Technology Hyderabad, Telangana – Updated today

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Company Name : AppFire Technology
Location : Hyderabad, Telangana
Position :

Job Description : We are Appfire, the largest global provider of award-winning Atlassian apps! Our portfolio of trusted product brands includes more than 100 purpose-built apps loved by thousands of teams and millions of users worldwide.

Amplified by our partnership and strategic investment from private equity powerhouse Silversmith Capital Partners, a recent surge of marquee brand acquisitions, and an additional $100M investment from TA Associates, Appfire is uniquely poised to accelerate our leadership position within the billion-dollar Atlassian app market.

Come be a part of our Appfire family for this amazing journey! Learn more at appfire.com.
Job Purpose and Overview
Due to Appfire’s exponential growth, we seek a talented and highly ambitious professional to join us as a Senior Product Support Engineer. In this significant role, you will have the opportunity to work with Appfire’s growing list of business-class products and cutting-edge Atlassian products such as Jira, Confluence and Bitbucket deployed globally in cloud and data center environments.
The Senior Product Support Engineer is responsible for assisting, diagnosing, troubleshooting, and delivering effective solutions to customer technical issues.
What You’ll Accomplish
You will diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape involving a wide range of enterprise software products.
You will gain experience in cutting-edge technologies such as XaaS, Virtual Environments, Amazon AWS, Microsoft Azure, Docker containers, etc.
Apply your System Administration / DevOps continuous integration and development (CI/CD) skills to integrate a variety of cutting-edge Appfire apps and Atlassian tools.
You will apply your leadership skills and provide technical guidance and issue-resolution support to peer and junior resources.
You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to complex software product L1-L2-L3 support issues.
You will have complete freedom in taking ownership of customer issues reported and drive them through to resolution from start to finish.
You will get an opportunity to work with architects, leads, principals on escalated unresolved issues and gain immense knowledge through collaboration.
About You
Strong analytical and problem-solving skills to quickly identify an effective solution for customer issues.
Scripting, database, and systems skills.
Excellent customer-facing and communication skills.
4+ years of total experience working as a system or application support engineer, managing and supporting enterprise-class software products.
2+ years of experience working as an application or a system administrator in a collaborative role, working in rotating shifts that help facilitate remote delivery of support services.
B.E/B.Tech in EE, EECS, EEE, CSE, MIS, or a comparable discipline.
Knowledge of Atlassian products (https://www.atlassian.com) and Appfire products is highly desirable. Great opportunity to gain Atlassian experience.
Why a Career at Appfire?
Appfire is a global team of awesome humans working to help makers all over the world. We believe that bold ideas light the way for makers – just like us! Our culture embraces YOUR unique skills, while providing a collaborative, diverse environment that thrives on change and growth for the entire Appfire team! At Appfire, innovators are welcome!
We’ve Got You Covered
As part of the Appfire team, in addition to a competitive full time salary with all the standard corporate benefits like health insurance, parental leave, a crèche benefit, and a generous vacation policy. You will also have access to a comprehensive library of thousands of training videos to help you grow your business and technical skills.

This post is listed Under  App Development

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