Sr. BI Engineer – Customer Experience Job Vacancy in ADCI HYD 13 SEZ Hyderabad, Telangana – Updated today

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Company Name : ADCI HYD 13 SEZ
Location : Hyderabad, Telangana
Position :

Job Description : Bachelor’s degree in Computer Science, Engineering, Math, Finance, or related discipline
8+ years of professional experience working with large data sets and writing complex SQL queries to pull data
5+ years of relevant experience in a BI Engineer, Data Engineer or similar roles
Proficient, professional, in-depth working knowledge of Tableau
Ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner

Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest minds come to Amazon to research and develop technology that improves the lives of shoppers, developers, publishers and sellers around the world. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.

The Finance Operations organization works with every part of Amazon to provide procure-to-pay, revenue-to-receipt, real-estate and facilities, operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results.

As a Business Intelligence Engineer, you will generate insights that will guide operational excellence and product development for our customers. Data analysis is at the core Amazon’s culture, and your work will have a direct impact on decision making and strategy for our team. You will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. You will have the opportunity to work with one of the largest and most complex data warehouses in the world to gather insights using data from across the team. These efforts will lead to things such as—changing the way customers receive packages, developing solutions to delight customers, and solve logistical challenges at an Amazon scale.

This role will sit in our Amazon Hyderabad office. It requires high judgment, excellent analytical abilities, a creative mind to invent solutions to improve the customer delivery experience; it also offers broad exposure to various business, operational, financial, and technical teams across Amazon. You should thrive and succeed in an entrepreneurial environment and won’t be hindered by ambiguity. If you are passionate about customer experience, detail oriented, organized, and systematically break down problems with ease, we would love to speak with you!

Responsibilities include:

Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals
Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions
Build scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making
Acquire various data sources to enable holistic analysis at a global level
Build various data visualizations to tell the story and let the data speak for itself
Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation
Proactively developing new metrics and studies to quantify customer behavior.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Masters or Bachelors degree in Computer Science, Engineering, Math, Finance, Statistics or a related discipline
Familiarity with solutions such as AWS, EC2, S3, or DynamoDB
Knowledge and direct experience using business intelligence reporting tools. (Tableau, etc.)
Experience coding with scripting languages (R or Python) to do basic data manipulation and mathematical computations
Experience with Star Schemas, Dimensional Models, Datamarts in Traditional Data Warehouses as well as in Big Data / Advanced Analytics domains
Experience in partnering with business owners to understand requirements and develop supporting analysis to solve business problems
Proven analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Experience working in Customer Service functions.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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