Student Support Manager, Operations Team, Avanti Fellows Job Vacancy in Avanti Fellows Haryana, Haryana – Updated today

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Company Name : Avanti Fellows
Location : Haryana, Haryana
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Job Description : Job DescriptionStudent Support Manager, Operations Team, Avanti FellowsPosition Summary: Student support head will be accountable for providing the best student support for all the student beneficiaries of Avanti Fellow’s program(s). She/he will be responsible for supporting multiple programs/operations teams in student outreach and engagement projects. She/he will report to a Senior Program Manager.Key responsibilities include, but are not limited to:Planning and executing all student support, outreach and engagement activities for various program(s)Managing a team of counsellors/tele callers/student support associates to execute all student related activitiesInvolve in understanding the needs of students and develop strategies to increase student engagement in the program(s) Actively track student engagement and program metrics to ensure the successful execution of the program Work closely with the program/operations team to ensure smooth program implementation.Requirements: Education: Bachelor’s degree requiredExperience: At least 3 years of work experience. Working in BPOs/customer support or similar teams in the past is a plus.Skills:Excellent communication skills, both spoken and written Effective team management and interpersonal skills Capable of motivating students/parents to be an active part of Avanti’s learning programs Familiarity with software for student (or customer) support activities (preferred) Personality traits: Deeply care about education and have empathy towards students from low-income backgrounds and their teachers and parents Possess the willingness to learn and curiosity to explore Be willing to lead projects with minimal supervisionSalary Details: Commensurate with experienceLocation: Haryana, Its not remote job.Apply now: Please share your application via this Application Form www.avantifellows.orgAbout Avanti FellowsAvanti runs the largest system-wide interventions for Math and Science learning in government schools in India. Avanti uses the power of blended-learning, technology, and peer-instruction to create programs that are able to deliver consistent outcomes in low-resource settings. Our work spans nine Indian states impacting over 8 lakh students through large system-wide interventions in Haryana and the Jawahar Navodaya Vidyalaya Schools.Avanti’s Sankalp Program: Over the past 2 years, Avanti has been running a large system change project in Haryana. The project covers 219 intervention schools, where teachers are being provided with technology and content to teach Mathematics and Science in Grade 9-12. In addition, Avanti monitors progress through a team of program managers and through the assistance of government officials. This project is being evaluated by JPAL and is currently funded by the Michael and Susan Dell Foundation, USAID, Morgridge Family Foundation and Douglas B. Marshall Family Foundation.Avanti’s Sandbox Project: This project consists of a carefully selected set of 40 schools spread across Delhi and Haryana which will be the base for our research and innovation initiatives. The objectives are to- i) inform product and program development, ii) rapidly test hypotheses and iterate program components, and iii) derive learnings to enable scaling of tested programs. These schools will be a pilot ground for both curricular and other programs focused on socio emotional learning and study their effect on engagement and learning gains.Avanti’s Ghar Pe School Program: During COVID-19, Avanti has been coordinating a multi state at-home learning intervention for low-income students called GharPeSchool. Avanti has also developed a new web-based platform that allows educators to add multiple-choice questions in the middle of any YouTube video to create a single learning item called a Plio.Organizational Culture: Avanti Fellows has a team of just over 60+ professionals led by Akshay Saxena and Vandana Goyal. The leadership team has a 50:50 gender split with professionals from diverse educational and professional backgrounds. In addition, the organization offers a plethora of personal and professional development opportunities, including participation in international events in the education space and connecting with experts in the industry. Avanti Fellows pioneered self-directed “peer-learning” in public schools in India and we have been relying on it in our day-to-day workday as well. The team closely works with each other on execution and iteration of programs, while offering autonomy in decision making to help fuel each teammate’s growthJob Types: Full-time, Regular / PermanentSalary: ₹16,743.00 – ₹41,001.00 per monthSchedule:Morning shiftExperience:total work: 3 years (Preferred)Speak with the employer+91-XXXXXXXXXX

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