Supplier Education Specialist (SES) Job Vacancy in SAP Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : SAP
Location : Bengaluru, Karnataka
Position :
Job Description : What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
SUMMARY:
The Supplier Education Specialist (SES) primary function is to undertake supplier education training by creating education materials and videos for the Ariba Network as directed by the customer campaigns and in accordance with the processes and procedures.
The SES is to accomplish this by standardising Pre and Post registration education globally and by ensuring our team delivers the same content using the standardised Supplier Education Team processes and procedures. This will ensure all suppliers regardless of location/culture/ability, receive comprehensive information fulfilling their needs and empowering them to transact smoothly and successfully with their buyer/s.
THE ROLE:
The Supplier Education Specialist (SES) is responsible for the Pre and Post registration education of suppliers joining and using the Ariba Network. These responsibilities include but are not limited to: –
Developing and maintaining all material required for specific customer’s enablement campaigns, example:
Customer specific training guides
Supplier training videos
Conducting semi-live webinar sessions with suppliers and stakeholders during pre-registration to introduce the Ariba Network and during post-registration to demonstrate the use of the system.
The SES works very closely with stakeholders and other teams to coordinate and prepare materials
Attend supplier Q&A post webinar sessions
Able to deliver high quality training materials in a timely manner
Be the knowledge expert on buyer processes and system functionality
Provide additional support to suppliers for complex issues as required
ROLE REQUIREMENTS:
Excellent presentation and communication skills (written and oral) with fluency in English
Experience in the development of and delivery of training
Prepare and deliver web-based presentations to large groups of suppliers
Consult with stakeholders to align on requirements for supplier training
Have a pleasant manner, voice and tone
Excellent customer service skills
Ability to prioritise workload
Ability to learn new software (Business Network, ON24, Camtasia)
Microsoft Word/PowerPoint for creating and maintaining documentation
Problem solving skills and attention to detail
DESIRED/PREFERRED ADDITIONAL EXPERTISE:
Knowledge of e-procurement systems
Experience in using ON24 and Camtasia
KEY PERFORMANCE INDICATORS:
Meeting deadlines for producing network training and support materials
Keeping all stakeholders up to date on progress of training and support material development
Manage and prioritise workload appropriately
Ability to work well alongside a wide variety of stakeholders both internal and external
Communications are clear, concise, and well written
Maintain quality standards
Adherence to processes and procedures
JOB LOCATIONS:
Bangalore, India
TRAVEL:
Expected travel is 0-10% currently none, due to Covid
#AribaCEST2
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:323090 | Work Area: Customer Service and Support | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time |
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