Technical Support Engineer Job Vacancy in Frogsplash Technology Kolkata, West Bengal – Updated today
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Company Name : Frogsplash Technology
Location : Kolkata, West Bengal
Position :
Job Description : JOB PROFILE TITLE: Support SpecialistDEPARTMENT: Technical Support DepartmentOFFICE ADDRESS: 5BC, Electronic Centre. 1/1A, Biplabi Anukul Chandra Street. Kolkata 700072LOCATION: Work From HomePURPOSE OF THE ROLE: We are looking for Support Specialist who can provide excellent customer services and experience in technical support.Support Specialist has the responsibility to give first-level technical response for the customer or partner problems, to support partners or subcontractors for onsite installations, to install and configure customer solutions, and to ensure high customer satisfaction through prompt responses and continuous updates.PRINCIPLE RESPONSIBILITIES AND ROLES: Providing first-level technical support to V-Count customers for V-Count solutions,Performing pre-installation site check with customers or partners as preparation for installations,Assisting subcontractors or partners onsite technicians remotely for physical network installation, device mounting, and configuration,Starting device accuracy tests and reporting results until the device accuracy rate is at expected levels,Escalating issues to Technical Experts team for assistance and prepare an action plan,Creating flawless reports for activities carried out,Maintaining a positive attitude and delivering excellent customer service,Strive to exceed customer expectations and deliver consistent customer satisfaction.QUALIFICATIONS: Bachelor’s degree from IT-related department,At least 2 years experience in the IT department,Intermediate TCP/IP and networking experience,Basic Linux experience,Experience in CCTV systems or camera-based solutions is a must,Fluency in English is a must,Preferably second language is a plus,Flexibility for working hours due to clients from different time zones,Strong communication skills and being an extravert,Team player with good problem solving and communication skills,Diligent and solution-oriented,EXPERIENCE: Minimum 2 years of experience in ITSKILLS AND COMPETENCIES / LEVELSProficient in MS PowerPoint, MS ExcelGood oral and written communication skillsEffective problem identification and solution skillsFluent in written and spoken EnglishJob Types: Full-time, Regular / PermanentSalary: ₹150,000.00 – ₹174,000.00 per yearSchedule:Morning shiftSupplemental Pay:Performance bonusEducation:Bachelor’s (Required)Experience:total work: 2 years (Required)
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