Technical Support Specialist Job Vacancy in PTC Inc. Gurgaon, Haryana – Updated today

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Full Details :
Company Name : PTC Inc.
Location : Gurgaon, Haryana
Position :

Job Description : It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
About Role: In this role, you will be a trusted technical advisor to our customers and management. You will be working with a highly skilled and experienced Servigistics Technical Support team who are the voice of our customers. You will work cross-functionally; advocating on the customers behalf to ensure a positive customer experience.
Day-To-Day:Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectationsProvide solutions and/or workarounds to resolve difficult/complex technical issuesWork cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutionsProvide support for customer escalated cases, if requiredEnsure continuous knowledge transfer and customer self-help; by documenting developed solutions that are aligned with our KCS best practices and standardsTake responsibility for continuous improvement and development by participating in training/workshops as requiredManage assigned cases; utilizing Sales Force to track, document, monitor, and communicate customer expectations, issues, status, action items, and deliverablesPractice and support our ISO 9000 processesProvide back-line support by collaborating, assisting, and sharing knowledge with local and cross functional teams as neededWork with peers worldwide to provide first class support for mission-critical customer issueAddress enterprise down situations with utmost priority to ensure high availability of Application services provided to customers as per the defined SLA.. Preferred Skills and Knowledge:Experience with SQL for Oracle and SQL Server databasesWorking knowledge of ETL tools like Informatica / Kettle to help resolve issues with the nightly batch jobs.Experience with Open-Source Technology (such as Apache Webserver, Apache Tomcat)Solid understanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet securityBroad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgradesExperience in implementation or support of enterprise business applications on Java technology
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

This post is listed Under  App Development

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