Senior Business Systems Analyst Job Vacancy in Amex Gurgaon, Haryana – Updated today

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Full Details :
Company Name : Amex
Location : Gurgaon, Haryana
Position :

Job Description : You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Function Description & Purpose of the Role:
The Global Services Enablement MIS & Analytics Team is looking for someone to join their Performance Capabilities Team. The Performance Capabilities Team supports the wider Global Services group in providing Performance Management Insights via the NICE Performance Management tool.
The MIS Programmer Analyst Sr will manage the lifecycle of Tableau analytics dashboards within NPM, including business requirements gathering, functional specification write-ups, prototyping, development, quality testing, user acceptance testing, roll-out and post-launch enhancements implementation.
As a Tableau Developer, you should have a demonstrated ability to design engaging and interactive business insights dashboards using Tableau and possesses the knowledge and experience on data visualization best practices, with a focus on enhancing user interaction and user experience.
Responsibilities:
Hands on with Tableau Desktop & Server (dashboard creation, report authoring and troubleshooting, data source management, scheduling).
Create and edit SQL queries within Tableau to build calculated fields.
Create interactive filters, parameters and calculations for preparing dashboards and worksheets in Tableau.
Build and publish interactive dashboards on Tableau Server. Collaborate with Team and other Users to test, clean, and standardized data to meet the business requirements.
Have the confidence to work cross-functionally with various departments including business stakeholders and technical personnel to exchange ideas.
Must have excellent verbal communications skills and documentation skills to maintain work flows and dashboard functionality.
Experience in developing, maintaining and managing Tableau driven dashboards & analytics and working knowledge of Tableau administration/architecture.
Relevant work experience.
A solid understanding of SQL & rational databases.
Proficiency in use of query and reporting analysis tools.
Competency in Excel (macros, pivot tables, etc.)
Contact Center Technologies (Avaya, Aspect, Genesys, NICE etc)
Contact Center Processes & Metrics
Performance Management and Incentive Strategies
Building & Leveraging Relationships
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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