Senior IT Support Specialist Job Vacancy in Edifecs Chandigarh, Chandigarh – Updated today
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Full Details :
Company Name : Edifecs
Location : Chandigarh, Chandigarh
Position :
Job Description : Job Title: Senior IT Support Specialist
ROLES AND RESPONSIBILITIES:
Patch, optimize, secure and manage virtual and physical servers on MS Windows.
Work with 24×7 onshore/offshore teams to support production and non-production Servers (VMware and AWS).
Provide support for onsite and remote associates via Incidents and Service Requests related to virtual servers, client PCs, applications, peripherals, client networking (wired and wireless) etc.
Provides 1st/2nd level troubleshooting and proactively maintain end user systems and ensure smooth operations (Includes but not limited to MS Windows and Apple OS)
Knowledge to use Networking tools like – Telnet, Nslookup, DNS, DHCP, etc.
Evaluate new technologies and platforms to determine whether their applicability aligns with the business’ needs.
Provide mentoring and act as second level escalation to junior staff members such as NOC and Helpdesk administrators, Service Desk teams.
Participate in daily huddles, weekly and monthly meetings and report priorities, status updates, and any blockers
Proactively communicate the status, plan of action(s), and resolution(s) of issues.
Be available for off-hours support, in case of emergencies, and for occasional onsite and off-site executive and company meetings
Follow and help create standard procedures
Assist IT staff in vendor coordination and management
Team player and work as instructed by senior mentors & documents all the changes and follow all IT policies and standards.
No Issues in working in night shifts or during weekends/holidays.
Other duties as assigned of a similar nature or level.
REQUIRED SKILL SET & EXPERIENCE:
Exceptional customer service skills
Exceptionally positive attitude and communication skills for working with both IT team and Executives
Experience with supporting Microsoft technologies; Windows Server OS, IIS,AD, DNS, DHCP, Systems Center
Expert experience supporting Window Server, MS Windows10 and Apple OS X
Experienced with desktop virtualization products such as VMWare, parallels, Citrix.
Strong and knowledgeable on MS Office 2019+, MS Visio and MS Power Point applications
Experienced with VPN, desktop backup software, Apple iPhones, Apple iPads, printers.
Experienced with password resets, new account creations, email administration, VM patching and maintenance
Strong documentation skills
Managing Incident, Problem, Service Request and Change Management through an IT Service Management Tool (e.g. Remedy, FreshService, ServiceNow)
General understanding with structured cabling best practices and racking servers and basic network switch configurations
General understanding of telephony and PBX support
Experience with FreeBSD, UNIX, Linux and open source tools a plus
EDUCATION:
Bachelors in Computer Science or equivalent work experience
8+ years of IT experience
Experience with Microsoft technologies; Windows Server OS, IIS, AD, DNS,DHCP,Systems Center.
Experience with managing VMs running on VMware VCenter and AWS.
Certification as a MCITP Enterprise/MCM/MCSE or equivalent system engineering expertise preferred.
Experience with some form of scripting language such as powershell and bash is plus
Basic knowledge of Linux and AWS.
PERSONAL CHARACTERISTICS
Able to communicate with technical and non-technical audience
Able to effectively prioritize tasks in a high-pressure environment.
High energy
Self-motivated
Must be able to work independently with minimal supervision, but also function as a part of the team
Strong verbal and written communication skills
Able to take initiative
Entrepreneurial
Leader
re information.
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