Software Support Engineer (Junior) Job Vacancy in FENG GROUP Hyderabad, Telangana – Updated today

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Full Details :
Company Name : FENG GROUP
Location : Hyderabad, Telangana
Position :

Job Description : Our client is a leading firm in Investment Banking Industry looking for Junior Software Support Engineer. Junior software support engineer administers technical assistance to the company’s employees. Software support engineers work specifically with computer software to diagnose performance issues and create solutions to help others navigate around these issues.

Tasks

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
Assist with the design and delivery of the product and other technical training;
Review support cases for technical and troubleshooting accuracy;
Define and describe technical best practices;
Identify product and services upsell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive;
Complete assigned project responsibilities;
Meet the monthly goals on KPIs such as CSAT, Productivity;

Requirements

Bachelor’s degree in engineering, computer science, or a related technological field;
Development Experience in Python/Ruby/NodeJS/C/Java or open source-based technologies;
Knowledge of Perl or shell scripts, XML/SOAP, web services, web application development;
Prior knowledge in UNIX/Linux operating system and tools;
Overall development/technical support experience;
Knowledge of troubleshooting and identifying the root cause of issues in complex Enterprise Level applications;

Interested? Join us now!

This post is listed Under  Software Development
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