Sr. PS Consultant Job Vacancy in Genesys Hyderabad, Telangana – Updated today

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Company Name : Genesys
Location : Hyderabad, Telangana
Position :

Job Description : Job Description
Summary:
As part of the Custom Application Support Team, the Application Support Analyst will be responsible for the troubleshooting, resolution, and communication of customer issues reported to the Genesys Custom Solutions Practice & Expert App team.
Primary Role and Duties:
Act as a customer liaison handling phone and email support requests, a front-line advocate for the resolution of application issuesTriage, reproduce, and resolve problems using available systems and tools, and recommend potential workarounds for identified defectsFirst line of support to identify the root cause of an application malfunctionCreate Knowledge Base articles, RCA report, and other support related collateral.Interface with Custom Solutions’ Subject Matter Experts & Expert App team, when the problem cannot be resolved at a frontline support levelHelp set the correct problem resolution expectations and to provide timely progress reports to the appropriate contacts within our partner and/or customer organizationsMonitor Cloud Application database and perform upgrades with prescribed guidance whenever neededParticipate in a shift roster as necessaryAbility to have flexible work schedule and at times work outside of normal shift hours to accommodate effective communication with stakeholders on critical cases
To succeed in this role, the candidate must demonstrate following skills:
Solid analytical programming and problem-solving skillsMust be able to cope under pressure and work on stringent timelinesStrong team playerStrong technical knowledge on Cloud Application SupportAbility to get to investigate and resolve complex issuesAbility to work independently on routine duties or projects with general instructions on new assignments with minimal guidanceGood verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must.
Education:
BA or BS in Computer Science or Engineering, or related technical fields
Prior work experience:
2 years or more of commercial software development experience in C++, Java, and .NET (VB, ASP and C#) languages and environments
Required skills and knowledge:
Experience in web application development methodologies. Solid understanding of web architectureExperience with UNIX/LINUX operating environments at the system administrator levelAWS LambdaWorking knowledge of developing customized, technical solutionsTechnical know-how of Genesys platform solutions would be an added advantageExperience developing software with integration to various customer environments/backend systems using Genesys APIs/SDKs is a BIG plusExperience with Cloud Application support & Cloud APIs
Desirable Skills in one or more of the following areas:
Good practical experience with Development methodologiesExperience on Genesys Engage or PureConnect platformPractical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizationsNeeds to meet SLA contracts with customers and sometimes juggle many concurrent issues.Strong analytical and troubleshooting skills with attention to detailStrong sense of ownership with ability to take control of difficult and/or chaotic situationsExperience in supporting contact center environments (premise or cloud based) is preferred.Can handle high stress situations
About Us:
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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