Travel Administration Analyst Job Vacancy in Barclays Pune, Maharashtra – Updated today

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Full Details :
Company Name : Barclays
Location : Pune, Maharashtra
Position :

Job Description : Job Title: Travel Administration Analyst
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

Introduction:
Travel & Expense Service Support Analyst is part of the Service Management function of Travel and Expense. The Analyst will be part of the Global Helpdesk team supporting day-to-day customer queries relating to travel, staff expenses and corporate cards. The Analyst is expected to become familiar with the end-to-end staff travel & expense workflows, policy and procedures. The Analyst will be required to provide assistance to client queries received through the customer service portal (Travel & Expense Direct) as well as liase by email with other departments in a timely and professional manner.
The service support function serves as a central point of contact for guidance on policy, system usage and resolution of issues.
Activities include:
Providing guidance on Travel Program and navigational support on the travel reservation procedures
Central Invoice management
Providing guidance on submission of expense and supporting documentation
Resolution of audit rejections
User training on T&E systems navigation and resolution of issues
Support card enquiries and coordinate with the card team on any required card actions
Clarification of T&E policy guidelines and spend limits
Coordinate business MI requests with the Analytics team
Raise and manage IT tickets relating to T&E systems on behalf of users.

What will you be doing?
Answer business users queries through T&E Direct and email, ensure that the queries received through Travel and Expense Direct hits SLA targets
Liaise across T&E functions to resolve business queries
Assist in user training on T&E systems, policy and procedures
Identify root cause behind issues and implement necessary solutions
Drive efficiencies and identify process improvements.
Monitor and action tickets raised to the Customer Service queue through to resolution/closure

What we’re looking for:
The candidate should have minimum 3 year relevant experience (such as a shared services centre) dealing with internal and external clients.
Work experiences in financial services industry or large multi-national company.
Good understanding of the end to end workflows for staff expenses
Ability to provide insights and innovative ideas around improving workflow and provide end-to-end solutions to business users
Experience of dealing with demanding and urgent queries/escalations from internal and external clients
Able to cope with clients from different background and regions globally over the phone or email
Fast-learner of new procedures and applications
The candidate should also possess outstanding oral and written English, comfortable with dealing with internal clients over the phone and via emails.
Candidate should be flexible for working in different shift timings
Strong command of English language is a must both in spoken and written form.
Must be able to accommodate flexible shift hours and shift changes on short notice.

Skills that will help you in the role:
Any additional languages will be a bonus
Preferred experience and knowledge of SAP Expense and Concur Expense systems

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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