Application Support Engineer (India) Job Vacancy in IDT Corporation India – Updated today
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Full Details :
Company Name : IDT Corporation
Location : India
Position :
Job Description : IDT is looking for an experienced Application Support Engineer to join our operations Team.
Application Support is the first line of defense in supporting a variety of applications and services in our production environment. Application Support Engineer works closely with development, QA and System Adminstration teams, DBAs, Network Engineers as well as Product Owners and commercial.
Main responsibility of an Application Support Engineer is the maintenance of applications, built on a diverse technology stack including IIS, .NET / Java and Oracle. Our colleague should be focused, hard-working and self-motivated with the ability to work across teams and products.
As a part of the Application Support Team you will:
Analyse and resolve production issues within specific SLAs.
Identify the severity level of the customer impacting issue & act accordingly.
Investigate system logs to resolve production issues and restore services.
Provide RCA for production issues to avoid recurrence.
Regularly communicate incident/request status to teams/customers impacted.
Deploy, monitor & troubleshoot new software versions in production.
Work closely with our development and QA team to address software bugs.
Identify trends in reported issues, report them and suggest possible solutions.
Design procedures to eliminate manual processes in the team.
Investigate and fix data in various databases across a multitude of products.
Be a part of a 24×7 on-call rotation to provide continuous support.
We would like to see:
3-5 years of experience with application support or software development.
Experience supporting distributed applications on Windows and Linux.
Experience with IIS Web Server, Tomcat/JBoss and SQL, AWS cloud.
Knowledge of Networks, Firewalls, File Shares, Windows and Linux OS.
Scripting Skills (Shell / Perl / Python / JavaScript ).
Strong sense of customer focus and proven problem-solving skills.
Excellent problem solving / troubleshooting skills.
Experience with PLSQL. Reading / interpreting / executing statements is a minimum.
Understanding Oracle/MySQL/Mongo databases.
Good level of English – B2 or higher.
Motivation to learn, ambition to succeed and willingness to work as a professional.
Would be a nice bonus:
Experience with a product development or service provider environment.
Experience with Agile and Scrum / Kanban processes and methods.
Work schedule:
Working week is Monday through Friday.
Work hours are flexible depending on projects / needs of the team.
No scheduled work on weekends / holidays. However, on-call support is required Monday through Sunday, as well as during holidays (Note: the majority of on-call takes place during the non-sleeping hours in the given timezone).
IDT Corporation is an American telecommunications company founded in 1990 and headquartered in New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ 1500 people across 20 countries and have revenues in excess of $1.5 billion.
This post is listed Under Software Development
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