Software Engineer- SAAS Billing Operations Job Vacancy in Zoom India – Updated today

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Full Details :
Company Name : Zoom
Location : India
Position :

Job Description : Key to guaranteeing our success is operational excellence. Our Billing Systems team has a great opportunity for the right candidate to lead our Billing operations function. This position will be dynamic and challenging and we are looking for the right individual that can think on their feet and really embrace new challenges as they come along.
KEY RESPONSIBILITIES

Ensure smooth operation of daily, monthly and quarterly activities, including, but not limited to: Payments, Billing Runs, API connectivity,Revenue and Accounting period close
Establish Billing operations KPI’s and build dashboards to monitor billing activities
Document operational processes and train offshore team to perform those activities
Apply deep knowledge of Billing Systems to work with Engineering teams in troubleshooting performance bottlenecks
Lead offshore team to perform operational tasks
Work with Engineering team to ensure Billing applications are instrumented to enable operational monitoring of Billing Applications
Evaluate and implement tools like PagerDuty to ensure 24×7 production response schedules
Ensure data consistency across systems from source systems like CPQ, e-Commerce and Target Systems, like Data Warehouse, Financials engine
Liaise with Vendors to create and monitor tickets to ensure timely issue resolution
Leas incident response and drive “War room” sessions to ensure closure on P-1 issues
Drive automation initiatives to automate repetitive operational and system reconciliation tasks
Participate in system audits to ensure SOX Compliance
Partner with Finance and Data Science team in creation of Ad-hoc data reports and lead systemization of repeating tasks
Ensure Invoices are generated on a timely basis
Monitor integration with Tax Systems to ensure tax compliance
Monitor Payments operations and work closely with Payments team to ensure high authorization rates
Work with Engineering team on Data migration activities
Participate in Solution Design sessions in support of new initiatives
Work with Release management and QA team to ensure seamless software releases
Participate in Fraud prevention and Fraud mitigation programs and ensure these initiatives are implemented and operate correctly
Maintain System Roles, Permissions and User Access to Billing System

Requirements

8+ years of experience in an operational role leading Billing Operations
3+ years experience in a software development role
Demonstrated track record in optimizing Billing operations resulting in cost savings and improved end-customers experience
Experience with Enterprise-grade ERP, Billing Systems(Zuora, BRM, SAP BRIM, Oracle R12, Netsuite)
Experience in application Integration tools – Talend/Mulesoft/Zuora Workflow
Demonstrated experience in continuous process improvement
Experience with Revenue Recognition systems to support ASC 606
Exceptional Business Acumen
Software Architecture mindset
Knowledge of executing SOAP/REST API’s using Postman, SoapUI
SQL, BI Tools(Tableau, Cognos, Domo, Oracle BI)

Nice to have

Java, C++
Scripting languages – Javascript, Python, etc

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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This post is listed Under  Software Development
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