AVP, Cost Management, MSS Operations Job Vacancy in HSBC Bengaluru, Karnataka – Updated today

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Company Name : HSBC
Location : Bengaluru, Karnataka
Position :

Job Description : Business: HSBC EDP (INDIA) PRIVATE LIMITED
Open positions: 1
Role Title: AVP, Cost Management, MSS Operations
Global Career Band: 5
Location (Country/city)- India- Bangalore
Recruiter Name: Vijay Sudhakar
Why join us:
Cost Management team is a function of GBM COO that partners with the business heads and other key personnel to enable them to manage their P&L. The cost management team specializes in managing the end-to-end MI reporting through manual (spreadsheet and presentation based) and dynamic (BI tools such as Qlik Sense, and Tableau), both routine and ad hoc, monthly accruals and financials books close. It carries out stakeholder query management, by handling ad hoc queries and providing analytical and fact based information to facilitate informed decision making. Stake holders are generally the head of business (Markets and Securities Services Operations in this case), the executive committee members (aka ExCo), and business managers.
Besides, the cost management team also facilitates the determination of annual operating plan (AOP), and manages the annual budget updates for the overall business, and the entailing slices by region, ExCo, and cost categories. This includes facilitating boundary change arising on account of movement of sections of businesses between the global businesses and the corresponding budget transfers.
The Opportunity:
To manage the MI reporting function and business management for Markets and Securities Services Operations (MSS OPS) across all regions. The role is responsible for reporting financials, headcount and key financial/operational indicators for the MSS OPS. It involves business partnering with MSS OPS senior management, MI reporting and analytics supporting to MSS OPS team globally. This includes ensuring the financial reporting continues to meet the needs of senior management, including global head of MSS OPS GSCs, offshore functional heads of MSS OPS GSCs. The primary function of this position is to manage the production and reporting of accurate Financial / Operational Reports/Business metrics for the business and analyzing the global inter-company expenses for MSS OPS and to provide relevant & timely information to aid business decisions. Particular attention must be paid to quality of the data to ensure accuracy of the information delivered to MSS OPS.
Reporting takes the form of financial/non-financial (business) performance at a GB&M Group, country, offshore site and customer group /global business level. Monitoring and reporting of global KPIs including direct costs, customer charges, recharges / recoveries, Intercompany expenses and FTEs.
The position is also responsible for reviewing and coordinating the planning and forecasting activities for MSS OPS, co-coordinating with the business managers and GBM Finance, including Group defined ROPs/AOPs/LEs as well as any business led interim forecasting.
The role will be responsible for maintaining and enhancing financial governance and control covering:
Establishment of financial controls and procedures, providing dynamic financial reporting during periods of change. Support in converting the financial reporting and management proposals into operational processes on an ongoing basis
Operational management of the ongoing process of receiving core financial data, analyzing and reconciling with regional financial reports, producing monthly reports of volumes and charges for various locations and businesses, collating and verifying headcount data, comparison to plan and analysis of related costs
Business analysis – analyzing existing processes, procedures and workflows, working closely with the onshore and offshore teams to ensure that a consistent and sustainable process is followed
Interfacing – will be the responsible for all financial aspects of MSS OPS Office and Markets & Securities Services (MSS, erstwhile part of GB&M) Intercompany expense analyses, this role will support the team in the HK in providing accurate financial information on a timely & regular basis.
Effectively communicate with various functions MSS OPS Office and other parts of MSS for information gathering, query resolution and follow-ups.
What you’ll do:
Impact on the Business – Support
Responsible for the reporting of results and business decision support to the Global heads of MSS OPS – become a trusted business partner
Proactively manage the planning / forecasting process, including coordination of all MSS Finance specific communication and initial review and challenge of site submission as well as looking for ways to streamline this process.
Provide support in the forecasting / planning process for MSS OPS office globally
Provide ad hoc support to senior business and finance management on MSS OPS – wide requests using MI and KPIs
Support the MSS GSC costs management team in meeting the deadlines and goals of the output in terms of reporting requirements of the offshore team as defined from time to time.
Work with the GB&M business manager/operations team in providing the management information relating to intercompany expense accounting line.
Support analysis of GBM Operations charges to GBM and provide business management support.
Provide support in global (onshore and offshore) GBM management reporting as appropriate.
Provide ad hoc support to business and finance management on GB&M Others.
Ensure accuracy and completeness in the recharges recoveries to the onshore countries /business.
Business partnering with the Business heads on the Costs management, identifying, driving and tracking the costs saving initiatives.
All MI data requirement (timesheets, leave requests, absence requests and ad hoc process information) are completed and updated in a timely manner to assist colleagues in HDPM and the Business areas to meet their SLAs
To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GSC.
To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GSC.
Customers / Stakeholders
Establish and maintain effective relationship with Onshore/Offshore business partners in order to stay close to financial reporting requirements, identify areas of reporting improvement
Provide insight and analysis that drives business decisions for MSS OPS senior management teams.
Liaison with key business representatives from MSS OPS and the regional Finance teams to drive globally consistent, accurate and timely MI to meet business requirements and exceed expectations.
Build and maintain effective relationships with key Global and Group information sources. Co-ordinate timing and monitor & control quality of information received to ensure focused and relevant reporting.
Provide direction and updates to GBM Finance and play a key role in the LE, Forecast and AOP process.
Ensure appropriate mechanisms are in place to identify reporting issues and implement effective solutions to maintain client satisfaction
Operational Effectiveness & Control
Effectively manage and support change programs to achieve business goals.
Increase use of re-engineering and automation across end to end processes to drive efficiency.
Provide effective control and risk management within the relevant operational disciplines.
Implement effective business contingency plans in line with group policies and business partner requirements.
Develop effective communication with Global Service Centre to promote GBM business aims and share best practice across all locations
Major challenges
Achieving complete alignment of MSS OPS Costs Schedules and GBM TM1 (internal reporting system) for both costs and FTE. Ensuring there is only one set of numbers is critical to success.
The profile of management reporting has increased with both executive demands for information and the level of scrutiny, driving the challenge of developing relevant, actionable MI.
Influencing and persuasion skills are required to articulate the key messages, and while there are a small number of direct reports, there is a need to develop management skills to gain cooperation of regional and offshore teams.
Interacting with multiple Finance teams across the globe to establish a successful and robust way of query resolution and information exchange.
Management reporting must meet the complex day to day requirements using existing tools, and strong analytical and relationship management skills whilst continuing to develop policies, reporting frameworks and systems that will meet future business demands.
Business and customer needs to be taken into consideration while proactively safeguarding and ensuring the highest standard of accuracy and compliance with Financial FIM guidelines within GBM.
Need to be flexible to balance risk and control. Provide solid support and constructive advice to all stakeholders.
Observation of Internal Controls
Maintain and observe HSBC internal control standards.
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
Requirements
What you will need to succeed in the role:
Skills
Strong stakeholder management and influencing skills
Excellent communications skills
Exceptional analytical skills, supported by excellent data management skills (primarily excel)
Excellent financial management and governance skills
Willingness to learn and adapt to the ever changing reporting requirements
Sense of ownership and can-do attitude
Ability to work with minimal supervision
Commercially minded and customer focused.
Knowledge of group MI reporting systems (TM1) will be an advantage.
Flexible and responsive to changes with a strong commitment to high standards.
Ability to work well in a high pressure environment and manage priorities effectively.
Drive and commitment. Tenacious with sound judgment.
Well-developed presentation and oral/written communication skills.
Ability to convey complex information in a clear and straightforward manner.
Experience of working with senior cross-border teams.
Well-developed presentation and oral/written communication skills. Ability to convey complex information in a clear and straightforward manner.
Team player.
Understanding of GBM and HOST business framework.
Educational qualifications
Graduate in Finance and management accountings
Post graduate qualification – CA/MBA/ICWA or other such equivalent desirable.
MS Office and Database management skills.
What Additional skills will be good to have:
Excellent command over Microsoft Office suite (Excel / PowerPoint / Word)
Excellent analytical skills
Added advantage to have certifications or working knowledge of business intelligence tools such as Tableau, Power BI, Qlik Sense, etc.
Excellent presentation and data formatting skills
Eye for details and high accuracy on data inputted into system
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***

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