GSA – Front Office Job Vacancy in IBIS Ernakulam, Kerala – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : IBIS
Location : Ernakulam, Kerala
Position :

Job Description : Prime Function:
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of

the post.
Work Experience
Prior relevant experience of 0.6 – 1 years.
Ability to drive change and look for operational efficiencies across the network
Exceptional management and Motivational skills.
Able to work under pressure and meet deadlines.
Strong leader with the ability to guide, coach, motivate and exhibition.

Benefits
Opportunity to develop Career.
A Bienvenue card-offering a special staff rate at our hotels.
Be part of global community in hospitality industry.

This post is listed Under  Administration
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company