java application support engineer Job Vacancy in Randstad Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : Randstad
Location : Bengaluru, Karnataka
Position :
Job Description : summary
randstad india
permanent
specialism
information technology
reference number
JPC – 67128
job details
Essential:
Minimum of 2-3 years working experience and a minimum of 1 year specific experience working in a technical support environment (Level 3 support)
Bachelor’s Degree or equivalent relevant experience
Skills:
Ability to juggle conflicting priorities and demands on time.
Ability to be able to manage customer expectations
Be able to self-manage and work autonomously
Excellent communication skills in English (oral and written)
Strong analytical skills and experience in resolving challenging technical support issues
Strong organizational skills
Technology
Essential:
Web Application Servers (e.g. one of Websphere, JBOSS, Weblogic
Database (e.g. one of Oracle, DB2, SQL Server)
Unix/Linux.
Desirable:
Java/J2EE
MQ
SOAP
Experience working with customers in the financial services industry
Responsibilities:
A role of Application Support Engineer exists in the Global Customer Support organization of a major multinational.
Reporting to the Regional Support Manager, this role requires the successful candidate to quickly gain an understanding of the product architecture. The candidate must analyse and respond to incoming support tickets, ensuring that a high quality service is delivered to customers with adherence to strict SLA’s.
Role Responsibilities:
Responsible for the provision of third level technical support for our customers
Investigation and diagnosis of technical issues raised by customers on their software deployments
Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
Log, track and update tickets in our issue tracking system
Ensure that procedures are followed so that customer implementations are handed over to Customer Support from Professional Services
Be a significant contributor to our knowledge base/FAQ
Maintain and manage/support test environments for problem replication
Work with Product Engineering and Project teams on customer issues
Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction
Report to management on any high risk customers.
Provide feedback on the product and make suggestions for improvement
Prepare test cases, release notes, and test releases
Contribute ideas toward process improvements to improve the customer experience
Other duties as determined from time to time by your manager
Able to cover some Public holidays to ensure that we have adequate support for our customers.
Able to cover for weekend support once in a quarter.
…
Essential:
Minimum of 2-3 years working experience and a minimum of 1 year specific experience working in a technical support environment (Level 3 support)
Bachelor’s Degree or equivalent relevant experience
Skills:
Ability to juggle conflicting priorities and demands on time.
Ability to be able to manage customer expectations
Be able to self-manage and work autonomously
Excellent communication skills in English (oral and written)
Strong analytical skills and experience in resolving challenging technical support issues
Strong organizational skills
Technology
Essential:
Web Application Servers (e.g. one of Websphere, JBOSS, Weblogic
Database (e.g. one of Oracle, DB2, SQL Server)
Unix/Linux.
Desirable:
Java/J2EE
MQ
SOAP
Experience working with customers in the financial services industry
Responsibilities:
A role of Application Support Engineer exists in the Global Customer Support organization of a major multinational.
Reporting to the Regional Support Manager, this role requires the successful candidate to quickly gain an understanding of the product architecture. The candidate must analyse and respond to incoming support tickets, ensuring that a high quality service is delivered to customers with adherence to strict SLA’s.
Role Responsibilities:
Responsible for the provision of third level technical support for our customers
Investigation and diagnosis of technical issues raised by customers on their software deployments
Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
Log, track and update tickets in our issue tracking system
Ensure that procedures are followed so that customer implementations are handed over to Customer Support from Professional Services
Be a significant contributor to our knowledge base/FAQ
Maintain and manage/support test environments for problem replication
Work with Product Engineering and Project teams on customer issues
Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction
Report to management on any high risk customers.
Provide feedback on the product and make suggestions for improvement
Prepare test cases, release notes, and test releases
Contribute ideas toward process improvements to improve the customer experience
Other duties as determined from time to time by your manager
Able to cover some Public holidays to ensure that we have adequate support for our customers.
Able to cover for weekend support once in a quarter.
experience
8
skills
Application Support
Web Logic
qualifications
B.E/B.Tech
B.A
B.Com
B.Sc
BCA
BBA
B.Arch
LLB
B.Ed
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