L2 Application Support Engineer Job Vacancy in Qvantel Hyderabad, Telangana – Updated today

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Full Details :
Company Name : Qvantel
Location : Hyderabad, Telangana
Position :

Job Description : We are looking for the L2 Support Engineer for the Hyderabad location.

Role Responsibilities

– Troubleshooting functional and technical skills – Identifies Component Issue and Misconfiguration
Works in EUROPE timezone. Weekend support is required.
Responsible for Feeding Self-Healing Engine with Rules and scripts.
Makes sure Detected Component Issue is handed to Monitoring for proper alert setting
Troubleshoots and maintain the platform to guarantee Service Availability
Incident tickets triage and create corresponding defect ticket.

Requirements
Experience from Linux and Windows server environments monitoring and maintenance
Understanding of issue tracking systems and issue management processes.Incident Tickets triage, time zone ticket log and ticket transition owners
Understanding about ITIL based Service Operations processes

– Experience in shell scripting. – Experience in writing simple script (in any programming language) to fetch data and patch it for SQL and Non-SQL DB.
Experience in ELK stack, Grafana and operations tool such as Instana etc.
Incident Root Cause Analysis Report for Major Incidents

This post is listed Under  Software Development
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