Senior Product Support Engineer, Customer Success Engineering – GAP Job Vacancy in Nike Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Nike
Location : Bengaluru, Karnataka
Position :

Job Description : Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
WHO ARE WE LOOKING FOR

As a Sr Product Support Engineer, CSE, you will be responsible for responding to, remediating, and working to resolve escalated incidents on behalf of the platform engineering team. In this critical role, you will act as the escalated responders to incidents and the last stop before the engineering team has to get involved. Success in this role ensures the engineering team can continue their crucial work of improving the platform’s functionality and receive quality information of incidents that have occurred.

The GAP Portfolio has a wide range of capabilities from Data Streaming/Movement, Data Enrichment, Data Discovery, Data Analytics, AI/ML to Workflow, Business Rules and Digital Asset Management. A Product Support Engineer must have a broad range of technical knowledge and capabilities to be able to respond to, remediate, and resolve complex issues with complex technologies.

WHAT WILL YOU WORK ON
Collaborate with our external Level 1 support engineering teams to ensure flawless and clear communication of incident information towards resolution.Collaborate with the platform engineering teams to ensure runbooks are kept up-to-date and actionable.Collaborate with Delivery Leads through problem identification and resolution.Take action on continuous improvements through operational or code changes on behalf of the platform teams.Provide clear communication in incident tickets to ensure external communications are clear and historical records are clear.
WHO WILL YOU WORK WITH

This role is part of the Customer Success Engineering part of Global Platforms & PaaS. This newly created team will focus on ensuring our customers’ success in choosing and using Global Architecture and PaaS products and services.

Here are some information and initial items that fall into CSE’s scope:
Global presence in all of Global Technologies development locations.Provide local guidance, consulting, support, and embedding when necessary to ensure customers succeed in choosing and using Global Platform’s products.Develop reference solutions to “dog food” our products, which will serve as examples for our customers to leverage.Provide feedback for our platform teams.Be a direct feedback mechanism and voice of our customers in the field.
WHAT YOU BRING

Undergraduate degree in Computer Science, Computer Information Systems, or equivalent experience.5+ years of technical support experience.5+ years of software and system operational experience.Thorough understanding of the incident and problem lifecycle.Continuous improvement mindset.Software development background a plus.Excellent written and verbal communication skills.Strong experience with troubleshooting cloud-based technologies.Experience working with data analytics and data streaming platform technologies preferred.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

This post is listed Under  SOFTWARE DEVELOPMENT
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