Sr. Production Services Application Support Analyst Job Vacancy in BNY Mellon Pune, Maharashtra – Updated today
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Full Details :
Company Name : BNY Mellon
Location : Pune, Maharashtra
Position :
Job Description : Application Support Analyst
Our Team
BNY Mellon Asset Servicing provides global solutions tailored to meet our clients’ unique needs to help enhance the management, administration and oversight of their entire investment process and deliver the tools they need to expand their ability to process, monitor and measure investment data from around the world.
Asset Servicing Technology Production Services is dedicated to ensuring that our technology environments are best in class. Our Production Services teams runs the systems that keep BNY Mellon running. Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.
The Role
We are seeking an Application Support Analyst
Key Responsibilities:
Provides application technical support in complex situations as well as partners with Development teams for coordination of team / project work.
Monitors real time transactional data from Accounting applications through the Information Delivery architecture for exceptions.
Provides incident management and problem management service for production related incidents.
Lead troubleshooting during production outages and communicates to management throughout the incident lifecycle.
Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team.
Leverage existing products/functionality and promote reuse.
Work alongside other engineers on the team to elevate technology and consistently apply best practices.
Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to.
Collaborate cross-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions.
Utilize local meetups to gain and share knowledge.
Qualifications
Bachelor’s degree in computer science engineering or a related discipline, or equivalent work experience required, 0-3 years of experience in applications support or production environment.
Experience in Tech SLA management and Prod critical issues monitoring, escalation and resolution.
Exposure in ServiceNow Portal and change management procedures.
Exposure on SOA / API based S/W development using Java, Spring Boot and REST.
Exposure on Container based development and deployment in Linux platforms.
Exposure in Kafka messaging system.
Preferred knowledge on Python.
Preferred knowledge on Oracle systems.
Preferred knowledge on Mutual Funds domain & any Fund Accounting Platforms.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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