Investa2_LDA_ServiceArchitect Job Vacancy in Fujitsu Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : Fujitsu
Location : Pune, Maharashtra
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Job Description : Key responsibilities:Pre-Sales & Consulting: Own the Service Architecture elements for: Service components for provocations and early engagements;Service maturity assessments for clients to identify opportunities;Service consulting for the scoping of new business;Requirements Management;Understanding the customers business, Organisation structure, Vendor eco system, organisation culture, business constraints, business roadmap;Strong understanding of Managed services market, key trends and technologies, solutions & strategic roadmaps;Ability to articulate and present Solution approach and strategy through engaging customer presentations and dialogues;Service design on large bids with High Complexity covering below but not limited to:Impact Assessment (IA) of current operating and governance model against requirements;Identification of transition operating model (where required);Process and service tooling design and integration requirements;Service Landscape and Service Decomposition;Design of future operating and governance model;Definition of service catalogue items;Understanding, assessment and negotiation of SLAs and KPIs, in relation to service credit and service penalty regime;Strong understanding of Risk assessment and Mitigation approach , Awareness to industry best practices towards Risk Management;Responsibility of the service desk cost model for the bid / RFC that aligns to the proposal strategy. This includes project delivery and run costs;Bid and Solutions: Own the end-to-end service element of the customer response as well as produce Technical documentations as part of Customer Solution Lifecycle this includes: Define service win themes;Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency;Production of service desk bid / RFC response and associated contractual definitions;The ability to write coherent, concise, and readable technical service documentation;The ability to write persuasive, targeted and concise proposal documents;Deliver the costing of service elements, includingDemand profilingOptimising solution according to derived target costs and benchmarksTaking ownership of the completeness of cost submittedDeliver the service elements for the customer contract, constructing a comprehensive service landscape showing how the Fujitsu service forms part of the entire service;Deliver service credit models for the proposition including commercial risk models;Awareness of Service Levels associated with Service Desk (SLAs) and User Experience (Experience Level Agreements (XLAs);Provide input for the service elements of the Transition and Transformation plan;Create and maintain artefacts and represent service in Assurance reviews demonstrating the service solution;Design Omni-channel service desk, implementation, operation and associated automation technologies (e.g. Chat-bot, Virtual Agent, ITSM, Self-Serve, Telephony, RPA, workflow automations etc.);Experience of working to tight timescales within a high energy team environment;Ability to lead both virtual and co-located teams;Ability to influence senior stakeholders both internally and externally with varying objectives;Innovative thinking; the ability to think conceptually in order to tackle complex problems by redefining the situation into a number of well-defined requirementsDesign & Implement: Own the end-to-end service element of the solution design, this includes: Provide solution steering to enable the design of the right proposition;Provide innovation on how services can be delivered embracing new technology and approaches;Design service solutions that integrate to the wider solution and each other;Design the service to meet customer requirements using standard offerings where possible, bespoke components should only be used where there is a gap;Influence the wider technical solution to ensure that service requirements can be achieved including SLAs, Reporting, and other non-functional requirements;Work with the designated Delivery Executive, Business Unit and Deal Assurance to ensure sign off of service proposal;Understanding of the end to end solution and all impacts on each individual stage/cycle of delivery. The Service Architect role requires flexibility and travel will be needed as per the requirements of the engagement.Best Practice Application: Ensure that ISO/ITIL Service Management methodologies and Best Practice approaches are applied in bidding.Personal Development: Continually strive to improve skills and performance through a combination of formal learning, industry awareness and on the job experience.Required Knowledge and Experience: Professional experience in delivering service architecture for bids of varying value and complexity is mandatory;System Design Experience of des
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