IT Help Desk Support Job Vacancy in Talentiify Consulting Ahmedabad, Gujarat – Updated today
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Company Name : Talentiify Consulting
Location : Ahmedabad, Gujarat
Position :
Job Description : About CompanyOne of our client experts is a Microsoft Partner and providing various IT Services (MS Dynamics, Data Analytics, Database Development, Managed IT Services, Website and Mobile App Development).Job Summary: One of our Client is looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.Job Description: Responding to client support requests.Contacting clients to find out the nature of the problem.Remote support to client over chat, phone, email or remote sessionTroubleshooting hardware and software issues.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsRequirements: Bachelor’s degree in computer science or information technology.Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsAdvanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.Knowledge of popular operating systems, software applications, and remote connection systems.Ability to solve complex hardware and software issues.Ability to work after hours or on weekends when necessary.Excellent interpersonal skills.Good written and verbal communication skills.Ready to work in US business hoursMust have high speed broadband internet connection to work from homeJob Location: Ahmedabad (Remote)Experience: FresherOther details: Our client is looking to hire fresher or interns for this role and investing a lot of time to train the individualInitial 6 month we will evaluate the candidate’s performance and based on satisfactory performance, client will offer a full-time employmentNew Hire has to sign 2 years of stability agreement (This is because of client’s investment to train the new hire)Job Types: Full-time, FresherSalary: ₹9,000.00 – ₹13,000.00 per monthBenefits:Work from homeSchedule:Night shiftUS shiftApplication Question(s):How soon you can start?As mentioned in the Job Requirement, our client is only looking for Freshers, please apply only if you are open in the range mentioned for this job.Education:Bachelor’s (Preferred)Shift availability:Night Shift (Preferred)
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