Manager, Affluent digital sales Job Vacancy in Standard Chartered Mumbai, Maharashtra – Updated today
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Full Details :
Company Name : Standard Chartered
Location : Mumbai, Maharashtra
Position :
Job Description : Job: Retail Banking
Primary Location: Asia-India-Mumbai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 06/Mar/2022, 11:27:07 AM
Unposting Date: 20/Mar/2022, 6:59:00 PM
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities
Business Drivers
Monitor digital marketing leads for right profiling across customer segments
Achieve targets on customer calls, appointments and set-ups
Segment focus, customer focused needs-based selling
NTB support for frontline channels in acquiring new Affluent customer’s relationship
Maximize sales performance to achieve given quality account opening targets
Optimize lead flows
Focus on acquisition of new to bank affluent clients through liabilities
Customer Experience
Ensure adherence to governance guidelines while interacting with customers
Ensure best TATs in customer handling and lead assignments
Ensure activities are handled with a high level of accuracy and commitment in order to satisfy customer needs
Responsive and responsible (need based) customer handling
Practice appropriate sales and marketing skill
Ensure nil Customer complaints / prompt complain solutions
Risk Management
Discipline in HR and training related matters, Operational Risk Standards
Attend training, acquire knowledge and apply to job function requirements
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day management
Zero tolerance of risk and compliance breaches
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
Ensure no adverse findings in internal / external audit, governance and compliance review
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Key Stakeholders
All Business units
Sales
Segments
Products
Compliance
Marketing
Digital Banking
Other Responsibilities
Customers: Affluent /Mass Market, Emerging affluent and Affluent new to bank clientele and Key Corporates (if mandated)
Business Targets: As mentioned in Job Objective
Our Ideal Candidate
Must be a graduate. MBA’s will be preferred.
Sales experience of at-least 10 years. Prior work experience in Employee Banking / B2B sales would be preferred.
Should possess strong people management skills, leadership skills and demonstrated track record of excellence in sales.
Must have managed a team size of at least 40 people.
Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite.
Work Experience across multiple geographies will be an advantage.
Strong communication and persuasive skills, along with the ability to work across silos, functions and senior stakeholders.
Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
Visit our careers website www.sc.com/careers
This post is listed Under Digital Marketing
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