Office Assistant Job Vacancy in Bihar Techno Group Patna, Bihar – Updated today
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Company Name : Bihar Techno Group
Location : Patna, Bihar
Position :
Job Description : · Answer incoming and outbound calls and respond to customer’s emails· Management and resolve customer complaints· Sell IT Products like website design and other services· Identify and escalate issues to supervisors· Provide product and service information to customers· Research required information using available resources· Research, identify and resolve customer complaints using applicable software· Route calls to appropriate resources· Document all call information according to standard operating procedures· Follow up customer calls where necessary· Upsell products and services· Other duties as assignedTELECALLER Qualifications and Skills· High school diploma or equivalent· Proficient in relevant computer applications· 0-1 year of experience in a call centre environment· Knowledge of customer service practices and principles· Excellent data entry and typing skills· Superior listening, verbal, and written communication skills· Ability to handle the stressful situations appropriatelyJob Types: Full-time, Regular / Permanent, Contractual / TemporaryContract length: 6 monthsSalary: ₹8,981.00 – ₹45,003.00 per monthBenefits:Cell phone reimbursementSchedule:Day shiftSupplemental Pay:Commission payPerformance bonusEducation:Bachelor’s (Required)Experience:Microsoft Office: 1 year (Preferred)total work: 1 year (Preferred)Language:Hindi (Preferred)English (Preferred)Speak with the employer+91-XXXXXXXXXX
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