Consultant – Network TOC Job Vacancy in Genpact Gurgaon, Haryana – Updated today
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Full Details :
Company Name : Genpact
Location : Gurgaon, Haryana
Position :
Job Description : With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Consultant – Network TOC
In this role, you will be responsible for supporting the 24X7 IT infrastructure operations for internal IT. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive).
Responsibilities:
Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, end points, voice, Wi-Fi, videoconferencing etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets
Ensure tickets raised per shift are handled in right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix
Effectively handover shift status information to the next shift assuming responsibility
Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability
Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call
Front end incident, workorder with 1st level analysis.
Participate in Bridge calls with clients for joint troubleshooting of all infrastructure issues
Follow the defined escalation chart and matrix
Assist project team in commissioning of new customer and change requests
Adhere to shift timings and shift handover process
Assist the Duty Managers to implement/follow up for day to day operational tasks
Skillset:
Fluency in English with good interpersonal skills and ability to communicate effectively
Demonstrate positive attitude, take initiative towards learning and accepting new challenges
Willing to work in 24*7 environment in all technology domains
Ability to understand, analyze and resolve problems quickly with focus towards customer centricity
Self-motivated and firm believer in team spirit.
Can face challenging circumstances with confidence and able to deliver better in stressful environment
Excellent time management and ability to handle multiple concurrent tasks with minimal supervision
Basic understanding of Network protocols and devices (LAN, WAN, Routing, Switching, Firewall)
Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization and Hardware
Qualifications
Minimum qualifications:
• Graduate in engineering/IT
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobConsultant
Primary LocationIndia-Gurugram
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMar 3, 2022, 2:09:17 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
This post is listed Under Software Development
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