Associate Operations Analyst Job Vacancy in PowerSchool Group LLC Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka

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Company Name : PowerSchool Group LLC
Location : Bengaluru, Karnataka
Position :

Job Description : Overview:

The Associate Operations Analyst provides operational support for our Customer Success Department. You will work directly with Customer Success Managers who manage our largest clients, and you will be responsible for completing processes related to the billing and quoting of our annual renewals. A successful candidate will have the ability to work in Salesforce to create and vet renewals and provide quote updates as requested for our customers. As an Associate Operations Manager within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team. Attention to detail and ability to multi-task are key attributes of this candidate.

Responsibilities:

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Create and vet renewal data in Salesforce to prepare for customers
Provide corrections and updates to quotes including but not limited to co-terming due dates, price adjustments, splitting quotes, and removing line items
Prepare and assess renewal opportunities for booking
Work with the internal teams to validate opportunities ready for booking
Meet department service level agreements on response times for internal service tickets
Provide online systems support to multiple groups within the Customer Success organization
Gathers, collates and reports key renewals information to the Manager, Customer Success Operations
Liaise with CS Management, CSMs, finance, and accounting, to complete projects and gather data as requested
Create and maintain the department’s standard operating procedures and process flows, ensuring all SOP’s are regularly reviewed and refreshed and published
Watch for and recommend process improvements
Contribute on projects related to process and all other duties as assigned
Must work in US EST Time zone
Competencies:
Customer Centric:
Meets standard SLAs consistently, with managerial supervision.
Responds to prioritization set by manager
Compliance:
Knows where to find all Operations defined SOPs.
Able to follow processes with occasional assistance from manager.
Quality:
Completes basic job functions with accuracy and on time. Occasionally requires leader assistance.
Action Oriented:
Eager to learn.

Welcomes opportunity to take on new tasks when asked.

Not deterred by challenges, and knows when to ask for leadership assistance.
Collaborative:
Is a team player.

Attends and participates in team forums.
Qualifications:

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
Entry level position, however, prior experience in Renewals, Accounting, order management and/or billing applications a plus
Proficient in Microsoft Office suite with an intermediate knowledge of Excel
Salesforce or Prior CRM experience preferred
Ability to multi-task and meet strict deadlines
Strong problem solving and reasoning skills
Strong oral, written, and interpersonal skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate degree or equivalent work experience, Bachelor’s degree preferred
EEO Commitment:

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.
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