Asst Engineer (Service) Job Vacancy in ACG Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka
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Full Details :
Company Name : ACG
Location : Bengaluru, Karnataka
Position :
Job Description : Group Company
Primary Responsibilities
Strategic and planning
Planning of I&C, Service Calls & AMC in effective manner of all products, maintaining good service support in market in USA-NA/INDIA
Functional
Core:
Install new T&T & Inspection systems at customer place with complete validationProvide on-site service for related T&T & Inspection systems24x7 Night SupportParticipate in Factory training course for Hardware and softwareMust be willing and able to travel on a frequent basis, both INDIA (domestically) and USA-NA (internationally) as and when require for service supportRegular customer contacts to ensure maximum customer satisfactionPerform training to customers, both internally and externally where neededComplete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, functional location), billing request confirmationActively promote and sell ACGI service products to our customers, improving the up-time of the application and maximizing ACGI sales results in addition to ensuring the highest level of customer satisfactionWork in partnership with the sales teams to assist with sales revenue targets and revenue growth
Internal process
Co-ordination with customer for effective issue resolutionMaintaining system database (AMC/Warranty/Out of Warranty)Maintaining of service reports on visit basis (AMC/Warranty/Out of Warranty)
People development
Customer
Key Result Areas
The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, and customer support for ACG Inspection systems as required.
Key Interfaces
Internal Interfaces External Interfaces
Operations
CustomerPartners
Educational and Experience Requirements
Understand customer requirements.Effective communication/inter-personal skillsCommitment to deliver on time
Technical Competencies & Personas
Installation and updating of Applications
Analytical ability – trouble shooting & handling Customer issues
ACG Product Knowledge
Persona-Builder
Persona-Partner
This post is listed Under Assistant
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