Customer Service Executive Job Vacancy in ZipLoan Delhi, Delhi – Latest Jobs in Delhi, Delhi

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Full Details :
Company Name : ZipLoan
Location : Delhi, Delhi
Position :

Job Description : Ensuring customer satisfaction by providing them with pre/post service assistance & achieving delivery & quality service norms
Answer phone calls in a professional manner and provide information, answer queries, and/ or address any grievances from the customers.
Follow-up on calls with customers and internal stakeholders to ensure that their customer queries have been answered and any grievances have been resolved in defined TAT
Respond to all customer e-mails/ social media messages/ posts etc. in defined TAT
Act as the voice of customer in the organization and provide inputs to Customer Service Lead, Chief of Staff and Product team on any recent trends
Pro-actively identify and assess customers’ needs to achieve satisfaction and provide
Be empathetic and act with ownership for all outbound and inbound communication
Escalate issues and follow-up with other departments and customer service head as required
Ensuring customer satisfaction by providing them with pre/post service assistance & achieving delivery & quality service norms
Ensure that a high data fidelity is maintained for all customer complaints and queries
Qualification – Any Graduate /Post Graduate
Good in communication skills
Experience in a Voice bases/Blended process which includes Inbound / Outbound / Email / Chat/ Backend processing.
“customer service”
“Customer Care”
“Voice process”
“customer satisfaction”
escalations
Grievances

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