Customer Service Executive-Retail Liabilities CCU Job Vacancy in IDFC FIRST Bank Navi Mumbai, Maharashtra – Latest Jobs in Navi Mumbai, Maharashtra

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Full Details :
Company Name : IDFC FIRST Bank
Location : Navi Mumbai, Maharashtra
Position :

Job Description : Role/Job Title: Customer Service Executive-Retail Liabilities CCU

Business: Service

Function/ Department: Customer Experience

Place of work: Customer Contact Center (Phone Banking unit)

Roles & Responsibilities:
‘1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

Secondary Responsibilities:
‘Drive all the initiatives in the Customer contact center.

Key Success Metrics:
‘Productivity, Average handling time, First contact resolution

This post is listed Under  Mumbai jobs

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