Customer Success Manager Job Vacancy in LifeWorks Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana
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Company Name : LifeWorks
Location : Gurgaon, Haryana
Position :
Job Description : Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
The Customer Success team is responsible for the overall business and executive relationship with LifeWorks’ customers. The Customer Success Manager strives to build trusted advisor relationships with our clients and help them drive higher employee engagement and an overall better level of wellness with the LifeWorks solution.
Responsibilities
Achieve identified revenue and growth targets
Respond to client inquiries & service requests pertaining to their programs
and services
Responsible for the execution of client contracts and programs
Responsible for program governance including the review of internal
reporting and identification of issues
Issuing reports to clients
Managing the renewal process with appropriate internal teams
Responsible for client support, annual planning preparation and meetings
where appropriate
Responsible for execution of manager and employee orientations
(delivered telephonically or by webinar) where appropriate, as well as
follow-up on trauma, WPT initiatives etc.
Act as a liaison with internal departments to resolve issues that may arise
with clients
Managing and coordinating Quality Assurance Reviews
Follow up on manager consultations
Responsible for updating and utilizing the CRM (Customer Relationship
Management) system
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@lifeworks.com
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
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