Implementation Consultant Job Vacancy in LifeWorks Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana

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Company Name : LifeWorks
Location : Gurgaon, Haryana
Position :

Job Description : Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
The Implementation Specialist leads the coordination and execution of implementation projects for complex or global SMB clients, and acts as a consultant to Sales and Customer Success teams advising on best practices for successful client launches and relaunches for mid-sized accounts within the IHS line of business.
Acts as a consultant and provides launch support to Sales, CSMs, and Clients
Initiates the program implementation steps, and acts as a point of contact for the customer during the implementation process through to the launch of the EAP
In addition to new client launches, supports projects to relaunch client programs, or to integrate new products and services into the client’s program
Monitors each step in the implementation process; identifies potential issues and mitigates any risk associated with them
Works across departments, and with colleagues in other lines of business, to ensure alignment between customer contract, customer expectations, and system setup
Follows implementation best practices in supporting client implementation projects
Works closely with LW Onboarding team to understand processes and requirements for launching accounts on LifeWorks Wellbeing platform, and to incorporate these processes into the overall implementation project
Manages mid-size client implementations across multiple geographies, including Canada, US, UK, Australia and Global
Leads virtual client launch meetings as needed, through the implementation project
Organizes and facilitates Employee Orientations in conjunction with new client launches
Stays current with new & innovative ways of educating and delivering information to our clients; supports and follows standards and best practices across partner departments, including Sales & CSM department
Works closely with colleagues on the implementation team; ensures knowledge transfer & sharing of best practices across IM team
Provides input into launch processes with the goal of ensuring launches are completed efficiently and successfully
Works across departments to improve and refine launch processes
Collaborates with IM team to maintain knowledge portal to ensure Sales and CSMs have access to most current launch processes
Remains up to date with LifeWorks processes and systems related to domestic and global client setup, product offering, reporting, invoicing, and account management
Attends internal training sessions to build knowledge of products & solutions, best practices, industry topics and trends
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@lifeworks.com
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

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