India – Deputy Manager – Transactional Quality Job Vacancy in WNS India Nashik, Maharashtra – Latest Jobs in Nashik, Maharashtra
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Company Name : WNS India
Location : Nashik, Maharashtra
Position :
Job Description : Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance
Ensure continued calibration to the quality framework
Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
Facilitate Kaizen initiatives within the team
Accountable for customer complaint resolution process
Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
Responsible for timely & accurate reporting, updates and business insights
Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring
Conduct root cause analysis for process improvements
Conduct base lining & analyze CTQs
Team-up with BBs / QAM’s to be a co-facilitator of projects/initiatives
Drive open forums/best practice sharing sessions
GB six sigma improvement project to be certified
Successfully complete ISO training. Working on the product & helping the team to achieve deadlines. Provide timely reports, updates and system entries as required by the internal and external management. Understand and abide by the importance of discipline, punctuality & protocol
Qualifications
Any Grad / Post Grad
Additional Information
Overall work experience of minimum 4-5 yrs.; minimum 2-2.5 yrs. experience in Quality
Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms
Excellent Communication skills – written & verbal
Working knowledge of Excel & PowerPoint
Should have analytical bent of mind
Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset
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