IT System Administrator Job Vacancy in CrowdStrike Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : CrowdStrike
Location : Pune, Maharashtra
Position :

Job Description : At CrowdStrike we’re on a mission – to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. Because of that we’ve earned numerous honors and top rankings for our technology, organization and talent. Our culture was purpose-built to be remote first, and we offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. If you’re ready to work on unrivaled technology with a team that makes a difference every day, let’s talk.
About the Role :
The CrowdStrike Information Technology Service Desk Team is looking for a System Administrator to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.
This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.
Duties and Responsibilities:
Serve as an escalation technician for front line Service Desk support and assist with inbound support requests to receive, triage and facilitate resolution for internal customers
Maintaining an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
Managing the fleet of employee computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop and desktop systems
Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
Configuring new-hire systems and performing IT on-boarding for new employees
Acting as a local resource for hands-on and eyes-on assistance in the server/networking room
Potential occasional travel to remote offices for similar projects
Collaborating with (getting help from or providing help to) Service Desk Team members and other teams’ subject matter experts with projects or initiatives
Researching, installing and evaluating new products and services for deployment to internal customers
Implementing, improving and documenting new and existing policies, procedures and processes for various IT systems
Maintain inventory, assist with asset procurement, delivery and shipping
Support for A/V equipment in the conference rooms
Assist in supporting employees in the office as necessary
Required Skills:
Communication: patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
Explaining computer concepts/procedures/policies to non-technical internal customers; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues
Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner
Beginning to Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management
Tangible understanding of security best practices, worst practices, concepts and real-world application
Must speak fluent English
Must be capable of lifting 50lbs
Shift Timing : 4:00 PM – 2:00 AM IST
Working Days: Thursday to Sunday (Full day)
Preferred Skills:
Scripting: experience with scripting or reverse engineering scripts in PowerShell/Linux
Systems management and automation: experience with WSUS, basic Group Policy and automation services
Networking concepts: basic network concepts and troubleshooting
Basic understanding of networking concepts: TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling (straight through vs crossover, patch panels and patch ports, tracing/toning cables and troubleshooting wiring issues, etc…)
Familiarity with Linux: understanding of the Linux command line, services, data manipulation, installation and high level system operation
Exposure to scripting for task automation (JAMF/SCCM)
#LI-SM1
Benefits of Working at CrowdStrike:
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Paid Parental Leave, including adoption
Wellness programs
A variety of professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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