Senior Lead Consultant Specialist/Wealth & Personal Banking IT Job Vacancy in HSBC Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : HSBC
Location : Pune, Maharashtra
Position :

Job Description : The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
The Technology Service Management job is responsible for managing delivery of the Service Management Practice. They will define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption – helping to ensure that each Technology service meets expected service levels and work within our risk and control framework.
In this role, you will:
Ensuring strategy is in place across all Service Management Disciplines and individual strategies to form a cohesive practise strategy, to include tools and processes.
Provide expertise, specialist knowledge and consultancy to support the development and delivery of the Service Management discipline area’s strategic goals and objectives.
ITSA adherence for all go-live.
Rocket Launcher Report (CVA’s) – No critical, high, medium observations.
DR compliance.
Oversight for patching compliance driven by APS and CTB teams.
Ensure adherence for Break glass, Emergency changes, problem management and change management KPI’s
Lead and develop Service Management Practice Specialists and Analysts
Ensuring governance structure (including Key Controls) is upheld throughout the Service Management Practice and reporting is aligned to global reporting standards
Collaborate with Service Management Disciplines and Service Management Practise resources to promote Service Management best practise and adoption.
Collaboration with regional service management stakeholder to ensure the right datainformation is provided to CIO’s.
Work closely with ITSO’sPlatform head to drive the right level of agreed service managements SLA’s.
Risk inputs to the FRAUD & CCS Risk champion.
Mentor and monitor APS performance.
Work closely with the APS (Application Production Support head) to ensure targets for incident and problem resolution are met (MTTR).
Own the alerting and monitoring infra as a service (APPD and Splunk) to provide as a service to the platforms.
Reporting on Service incident, availability, improvement plans, DR compliance, patch and vulnerability compliance.
Own Responsibility for RCA for all servicing impacting incident across all severities (Critical, High, Medium and Low).
Chair the internal change review boards across CCS and FRAUD.
Conduct service reviews for each application on a fortnightly basis to ensure no structural decay of app infra or service.
Any residual or potential risks to be notified immediately to the CCS risk champion for entry into the Risk register.
Reconcile needs of multiple stakeholders from across the Service Management disciplines and GB/GFs, ensuring the architecture of the Service Management platform is fit-for-purpose and delivery of the most appropriate solution
Requirements
To be successful in this role, you should meet the following requirements:
The ideal candidate for this role will have the below experience and qualifications:
ITIL Foundation – Master
A broad understanding and comprehensive appreciation across Service Management process and principles:
This profile also encapsulates the responsibilities of the Discipline Lead where more extensive knowledge of a specific discipline(s) and the relevant processes are required
A sound understanding and working knowledge of HSBC processes (change management, ITSA, access management, tooling, data security, etc)
DevOps and Cloud principles for efficient delivery
Mentoring and supporting colleagues
Application and Infrastructure design and architecture – collaboration with IT Service Owners, Lead Developers, Infrastructure Delivery Manager
Service Quality reporting
In addition to the details listed above, the ideal candidate will have a track record of:
Experience of reporting on cost management, risk rating, incidents
Planning multiple work streams, delegating and coordinating amongst colleagues
Reporting to senior and exec stakeholders
Self-sufficient and demonstrating initiative
Service-oriented approach to delivery
Automating to increase efficiency and improve quality
Flexible approach to working (location / availability)
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India

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