SENIOR TECHNICAL ANALYST-DESKTOP SERVICES Job Vacancy in Fidelity International Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana

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Company Name : Fidelity International
Location : Gurgaon, Haryana
Position :

Job Description : About the opportunity
About Technology
The Technology function provides IT services to the Fidelity International business globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.
Purpose of your role
Reporting to the Team Lead, the incumbent will be a member of the larger Techhub Services group with a primary focus to support and enhancing end user services.
You will be responsible for identifying areas needed for improvement and implement improvement plans for end user technology experience. You will also work closely with key Tech teams with TIS (Service Desk, Local support, Network Team, AD team, Application teams) to improve the end user services
Key Responsibilities
Redefine and build processes for enhancing user experience using Nexthink
Work closely with Service Desk and Support Engineers to allow more left shift using Nexthink
Work with stakeholders and finalize the format for dashboards.
Have close interaction with Enterprise Architect/Product Owners to work on future enhancements of the tool
Work closely with the Vendor in case of issues or tool upgrades
Should review defined matrix and KPI index and update as per environment need
Analyse, process and fix stakeholder requirements – Strategic decisions
Prepare and publish test reports to document test results and satisfy requirements.
Work with management, Application owners, vendors, and other stakeholders to analyse and make recommendations on observations from Nexthink.
Successful candidate will be a highly motivated, self-starter and technical leader with high technical competencies in end user computing environment.
Previous experience in a similar role
Flexibility in managing global processes and being available on-call for emergency situations always
Added advantage is to have knowledge on MAC operating systems and windows expert
Experience & Qualifications
Graduated with a bachelor’s degree in Engineering, Science or Technology, should have at least 7-9 years of experience in IT with majority of it in SOE build – functional and operations, Deployment strategy building.
Work as individual contributor on SOE design and build activities.
has sound knowledge on CentOS. MacOS and Windows OS
Has excellent communication (written & verbal) and vendor management skills to interact with business across the globe.
A strong understanding of networking concepts and technologies such as TCP/IP, HTTP and other web protocols, proxies and load balancers
Excellent knowledge of Microsoft Cloud technologies – O365, Microsoft Azure
ITL certified (Desirable) with a knowledge of structured change management.
Understanding of technologies like SCCM, Citrix Xen-desktop, Xen -App and Microsoft Intune
About you
About Fidelity International
Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach “dynamic working”.

Find out more about what we do, our history, our new approach of “dynamic working” and how you could be a part of our future at https://careers.fidelityinternational.com/about-us
Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.

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