Support Engineer II, ADECT monitoring, AVS Job Vacancy in ADCI – BLR 14 SEZ Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka
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Company Name : ADCI – BLR 14 SEZ
Location : Bengaluru, Karnataka
Position :
Job Description : 2+ years of development or technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Job summary
About the Org: Alexa is the Amazon cloud service that powers Amazon Echo, Echo Dot, etc. and 3P devices designed around your voice. Our products need to meet remarkably high standards of quality, performance and reliability, operating around the clock on a massive scale. We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future.
About the team: Alexa enabled AVS products are created by third party companies or individuals using the publicly available AVS SDK. Well established device manufacturers as well as hobbyists use this SDK to build diverse sets of products of varying complexity. A simple Raspberry device with basic Alexa component, an Alexa integrated iOS app, and a soundbar with multi-room music capability all fall under the AVS product umbrella. Giving such flexibility and ownership to developers, and allowing Alexa service communicate with a non-Amazon product client, however, comes with risk. We are the team that manages rapidly growing third party (3P) devices. If you are a curious, talented, detail-oriented and enthusiastic person who is passionate about quality and the new cutting-edge technology offered to customers, then this is the right team for you. The team drives the entire monitoring process for Alexa 3P devices, which is responsible to prevent any potential customer risk/threat, bad customer experience and maintain customer trust.
Job Description:
Support at the Amazon Alexa team is responsible for detecting and remediating risk items related to Security & Privacy, Policy Violation and Customer Trust in 3P products (devices and skills). They are custodians of the high-quality bar Amazon has for its digital offerings. They are excellent individual contributors capable of taking up tasks of test case execution from start to completion with minimal help. They would be responsible for understanding the product in detail, and updating the test case tool with test execution results.
A day in the life
About the hiring group
Job responsibilities
Ability to understand the potential risks of Security & Privacy, Policy Violation and Customer Trust in AVS products.
Use software tools for data capture and comply with the processes of the organization on a daily basis.
Work with stakeholder teams – customer experience, domains, platforms, tech, products, marketing, business development, solution architects – to mitigate bad customer experience and raise the quality bar of AVS products.
Evaluate and implement Standard Operating Procedures for use in evaluation of AVS products, documentation and training to help team members execute.
Ability to clearly articulate the outcome of the investigation to help team provide feedbacks to the world’s leading device-makers and design. Excellent communication, presentation skills and very detailed-oriented.
Work in absence of preset work instructions or other artifacts and set up the documentation around the same.
Comfortable with capturing results, communicating and escalating failures, providing individual status reports, adhering to Productivity and Quality base lines.
Raising all failures/doubts related to mitigating customers risks and closing the same within SLA’s.
Own the daily targets against internal and external dependencies.
Comfortable working in a fast paced, highly collaborative, dynamic work environment and deal with ambiguity.
Excellent problem-solving skills.
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to both executives and non-technical leaders
Experience in Java/Perl/Python/shell scripts.
Able to prioritize and perform in complex, fast-paced situations.
Web services and web application/services understanding and troubleshooting, deep dive experience.
Experience with very large, high-throughput distributed systems.
Strong as an individual contributor creating, managing standard operating procedures and internal process.
Excellent troubleshooting and documentation skills.
Able to show good judgment and instincts in decision making.
Meets/exceeds Amazon’s functional/technical depth and complexity for this role.
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