CASHIER/TELLER Job Vacancy in WALLSTREET EXCHANGE Abu Dhabi – Latest Jobs in Abu Dhabi
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Company Name : WALLSTREET EXCHANGE
Location : Abu Dhabi
Position : CASHIER/TELLER
Job Description : Service Delivery:
Process successful transactions for Money Exchange, Remittance, Western Union, Instant Cash, Instant Draft & Value Added Products
Be fully conversant and identify customer needs and cross sell against the various products
Ensure all duties are carried out in accordance with the stipulated business and Anti-Money Laundering policies and procedures.
Treat customer information with appropriate levels of confidentiality
Financial:
Drive revenue through delivering service excellence, cross selling and identifying growth leads.
Prepare cash bundles for deployment to Wholesale and other Stores via Transguard, ensuring the cash held in store is within the assigned limits
Prepare money transfer parcels ensuring proper contents are included and sums have been verified and reconciled before being despatched.
Undertake end of day processing, including the sorting of applications to enable the end of day reconciliation
Pass vouchers for inter counter transactions of Currency and Dirham movements
Maintain receipts for financial transactions including customer signatures, identifying and reporting any compliance breaches.
Ensure the POS machine reports tally with the executed transactions
Process and Operations:
Accept and physically keep a tally of cash amounts
Undertake KYC as detailed by the UAE Central Bank and Company Policy and Procedures
Prepare all types of remittance application including WU, IC & Misc. products
Raise STR reports for suspicious transaction, escalating to the Team Leader as soon as a concern has been identified
Proactive in identifying concerns in relation to risk, cost optimization to ensure the ultimate service delivery
Prepare end of day reports, ensuring currency reconcile against daily stock reports
Identify any discrepancies and report these using the appropriate processes.
Ensure all transactions are accurately entered into the AS400 system/common gateway
Customer Focus:
Extend superior customer service by attending to customer queries, complaints, amendments and cancellation as per procedures
Develop and build good relationships with the customers.
Identify and report any suspicious customer activities to the relevant departments
Compliance:
Ensure all services provided by the function are compliant with the CBUAE and WSE policies & procedures.
Raise any concerns surrounding compliance and risk related issues, either directly or through the whistleblowing procedure using risk.report@wallstreet.ae
Be aware within the team and wider organisation of the employee responsibility in working in a risk free and compliant manner.
Attend risk and compliance awareness programmes during the course of the employment whether it is as part of the on-boarding process or the annual refresher training.
Knowledge & Skills:
Currency knowledge
Ability to identify forfeited notes
Understand exchange rates
Ability to handle multinational customers
Numerical skills
Excellent interpersonal skills
Ability to cross sell
Ability to work under pressure
Flexibility on Working Schedules & locations
Educational Qualifications:
Bachelor’s degree or equivalent demonstrable work experience
Relevant Experience:
Minimum 2 years’ experience in the Exchange or Banking Industry
Language Skills:
Fluent written and spoken English,Multi Lingual ls preferred
This post is listed Under Jobs in Abu Dhabi
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