Codeshare & Alliance Support Executive Job Vacancy in Air Arabia PJSC (G9) Sharjah – Latest Jobs in Sharjah
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Company Name : Air Arabia PJSC (G9)
Location : Sharjah
Position : Codeshare & Alliance Support Executive
Job Description : Date: 16-Mar-2022
Company: Air Arabia PJSC (G9)
Location:
Sharjah, AE
Country: AE
Job Purpose
To provide support services for the implementation of the Airline’s Codeshare partnership agreements to maximize revenue & connectivity at hub and beyond. To ensure that all related activities are executed in a timely manner with maximum revenue retention and customer satisfaction.
Key Result Responsibilities
Be the main point of contact for all codeshare related matters for internal and external stakeholders ensuring timely execution of related tasks.
Provide Reservation and Ticketing support to relevant stakeholders for imminent and urgent matters arising at customer touch points. This includes handling irregular operations, booking failures etc. which impacts codeshare passengers.
Ensure all published codeshare flights & schedules are available in the relevant reservations systems, highlighting any inconsistencies.
Ensure that all agreed O&D/markets are available for sale on relevant sales channels for partner airlines.
Analyse daily error reports related to codeshare flow, using various internal data sources to identify and highlight the issues to the relevant stakeholders. Follow-up to ensure timely resolution of such issues.
Perform a daily check on departed flights to ensure that the e-ticket/coupon status is updated and highlight/follow-up on inconsistencies (if any) to the relevant stakeholder for corrective actions
Provide reports to monitor trends and pricing activity performance by providing constant feedback to Management.
Generate regular MIS codeshare report as per the required schedule.
Actively participate, support and coordinate organization’s set IT/commercial initiatives/projects in the field of Codeshare. This includes new airlines partnership implementation and/or enhancement of existing partnership terms, covering, integration, testing & communication with relevant stakeholders
Coordinate with Finance (Revenue Accounting) to ensure the monthly Codeshare settlement is processed in a smooth manner. Work collaboratively to protect potential revenue leakages.
Perform other tasks and duties as assigned by the Line Manager.
Qualifications (Academic, training, languages)
Bachelor’s degree or equivalent is essentialWell versed Airline Reservation & Ticketing Systems, preferably GDS, Amadeus/SabreKnowledge of reservations and ticketing procedures.Proficient in Microsoft Office, mainly MS ExcelFluent in English language
Work Experience
4+ years of experience airline sales / reservations/ travel services handling similar role or related activities pertaining to Codeshare/ Alliance agreementsEffective communication & interpersonal skills.Ability to work well within a team and to work under pressure.Proven skills in analyzing data, identifying issues, and recommending effective solutions.Possess effective persuasive, negotiation and problem-solving skills.
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