Contributor Operations & Tech Support Job Vacancy in Sabre Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka
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Company Name : Sabre
Location : Bengaluru, Karnataka
Position : Contributor Operations & Tech Support
Job Description : Job Description
About Us:
Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices – then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.
Responsibilities:
Analyze and consult on implementation and troubleshooting of technology products/application support
Categorize issues for escalation to appropriate technical teams. Communicate system owners/on call to and lead the operations bridge
Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB. Also, do initial triage and assign as per KB
Identify Potential Significant incident & engage IM or PM Teams for follow-up action
Provide timely response to all incidents, outages and performance alerts
Document all actions in accordance with standard company policies and procedures
Provide first-line investigation and diagnosis of all Incidents and Service
Commit availability as per 24×7 shift schedules and actively perform the work assigned, supporting high uptime requirements
Participate in Tech Bridges Actively. Engage teams promptly, whenever needed
Leads incident analysis and is responsible for driving incidents to resolution
Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
Coordinating infrastructure maintenance and upgrades with our Application teams
Assist Change Management tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team
Experience:
4+ years of application production support: L1/L2 experience
Excellent written and verbal communication skills
Good time-management skills
Mandatory Skills:
Hands-on experience with apps hosted on cloud: AWS/GCP
Advance understanding of:
Unix/Linux
Oracle, SQL
Network and Computer Operations
Shell/Perl/Python Scripting
Analytical capabilities
DevOps working experience
Networking concepts – DNS, OSI model, HTTP/S, SSL certificates, SSL/TLS, Proxy, Load balancers, Firewalls, Caching, etc.
OS Concepts – Filesystem, Memory and Storage, I/O Management, Sockets, Threads, Concurrency e.t.c
Nice to have skills:
Advanced understanding of web-based architecture and development techniques
Experience on tools like SharePoint, JIRA, Service Now, puppet/ansible, Zabbix, App Dynamics
MQ series knowledge, F5
Experience in complex, high availability systems would be a plus point
Education: B.E/B.Tech/M.E/M.Tech
Job Requirements
EDUCATION: Please contact your Human Resources Representative. EXPERIENCE: Minimum 3 years related experience. Proficient computer software skills; good written and verbal communication skills; ability to handle multiple projects simultaneously.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn
This post is listed Under App Development
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