Customer Assistant Job Vacancy in Roadcast Tech. Solutions Pvt. Ltd. New Delhi, Delhi – Latest Jobs in New Delhi, Delhi

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Company Name : Roadcast Tech. Solutions Pvt. Ltd.
Location : New Delhi, Delhi
Position : Customer Assistant

Job Description : Roles and Responsibilities: Responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific featuresAnalyzing and reporting product malfunctionsMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives.Requirements: Good communication skills.Team-spirit.Job Type: Full-timeSalary: ₹15,000.00 – ₹25,000.00 per monthSchedule:Day shiftExperience:total work: 1 year (Preferred)

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