Customer Service Agent Job Vacancy in University of Wollongong in Dubai Dubai – Latest Jobs in Dubai
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Company Name : University of Wollongong in Dubai
Location : Dubai
Position : Customer Service Agent
Job Description : About UOWD
The University of Wollongong in Dubai (UOWD) is one of the region’s oldest, most prestigious and forward-thinking tertiary institutions. Our curriculum and teaching practices reflect those of UOW Australia, which constantly ranks among the top 2% of universities worldwide, and are nationally and internationally recognized. Our continuous efforts in providing an education of world-class standards, are evident in our longstanding ranking in graduate employability and also the reason why our graduates are highly sought after by employers.
UOWD is truly a dynamic and diverse institution that offers a broad spectrum of programs in Business, Engineering, Information Sciences as well as Arts, Media and Humanities, aiming to develop graduates who are ethical, agile, technologically literate and ready for multicultural workplaces. Our programs are relevant and industry related with a strong focus on encouraging creative and critical thinking, problem-solving and the development of unique leadership skill sets.
Position Description
The Customer Service Agent plays an important role as a first line of support for students and is expected to provide students with assistance regarding general academic advice matters and is the general interface between Student Services Department our customers.
Education and Experience
Essential:
Tertiary qualification in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration/customer service
At least 1 to 2 years’ experience in a similar role
Desirable:
Bachelor’s degree from a reputable institution
Prior experience in Higher Education is preferred
Experience working successfully with a diverse population of students, faculty, and visitors.
Knowledge and Skills
Essential
Excellent and demonstrated oral and written communication skills
Ability to work methodically and with a cool temperament under pressure
Confidence in negotiating, handling issues and clients requests independently
Ability to organise, update & distribute information to students and interested parties
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