CUSTOMER SERVICE SUPERVISOR Job Vacancy in AG Services LLC Abu Dhabi – Latest Jobs in Abu Dhabi

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Full Details :
Company Name : AG Services LLC
Location : Abu Dhabi
Position : CUSTOMER SERVICE SUPERVISOR

Job Description : Description
Hiring a Customer Service Supervisor for Abu Dhabi.
Key Responsibilities:

Create a culture of performance, accountability and customer advocacy.
Ensure the highest levels of customer satisfaction.
Facilitate individual and team growth and development.
Coach team members in dealing with customer issues.
Manage customer and sales escalations to a successful outcome.
Working directly with customers in the management of technical and business impacting issues.
Proactive approach to team management, foreseeing issues before they become a problem.
Maintaining a global approach to customer support issues and management.
Assist in strategic planning that will meet the changing and future needs of the business.
Analyse trends and other data of complaints received in order to improve the level of service provided.
Exercise independent thought within defined procedures and practices.

Key Requirements:

Bachelor degree holder.
Solid experience in a customer facing, technical support environment managing successful team and proven people leadership skills.
Ability to develop and maintain relationships with customers.
Project management and problem solving skills.
Excellent communication skills in English.
Ability to learn and effectively utilize Customer Support tools/resources.
High degree of professionalism and integrity.

This post is listed Under Jobs in Abu Dhabi

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