Customer Service Supervisor Job Vacancy in Allied Transport Company Dubai – Latest Jobs in Dubai
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Company Name : Allied Transport Company
Location : Dubai
Position : Customer Service Supervisor
Job Description : Reporting to : Customer Service Manager
Customer Service Supervisor is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the customer service supervisor must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the clients’ needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The Customer Service Supervisor will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.
The goal is to contribute in sustaining and growing our business to achieve long-term success.
Key Responsibility Areas
Developing a solid and trusting relationship between major key clients and company
Resolving client issues and complaints
Developing a complete understanding of customer needs
Anticipating account changes and improvements
Managing communications between clients and internal teams
Managing account team assigned to each client
Strategic planning to improve client results
Establishing and overseeing internal budgets with the company and external budgets with the client
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with customers & team members, stakeholders, and possible use in future case studies or company training
Meeting all client needs and deliverables according to proposed timelines
Analyzing client data to provide customer relationship management
Expanding relationships and bringing in new clients
Motivating team members to achieve high standards and achieve targets
Key Performance Indicator’s
KPI ‘s of respective customers
Quality of customer service and customer satisfaction
Timely preparation of MIS reports
Competencies
Able to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Encouraging to team and staff; able to mentor and lead
Self-motivated and self-directed
Excellent interpersonal relationship skills
In-depth understanding of company key clients and their position in the industry
Eager to expand the company with new sales, clients, and territories
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
Strong negotiation skills
Ability to multitask
Proven results of delivering client solutions and meeting team goals
Knowledge in costing & pricing is an added benefit
Education : Master’s Degree in Management, Business or related degree required
Experience : 4-7 years of key account management relevant experience
Interested candidates can send their CV in hr@allied-transport.com
This post is listed Under Jobs in Dubai
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