Customer Success Manager (Digital Media) Job Vacancy in Adobe Noida, Uttar Pradesh – Latest Jobs in Noida, Uttar Pradesh
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Company Name : Adobe
Location : Noida, Uttar Pradesh
Position : Customer Success Manager (Digital Media)
Job Description : locations
Noida
time type
Full time
posted on
Posted Today
job requisition id
R125113
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Duties
Customer Success Manager (Digital Media)
What you’ll do:
The primary KPIs for a CSM are ‘Customer Satisfaction’; ‘Revenue Retention’, ‘Platform Adoption’ and ‘Account Growth’.
As a Adobe Digital Media CSM, you will own the relationship between Adobe and a portfolio of Digital Media clients whose solutions may include Adobe Creative Cloud and Adobe Document Cloud
Adobe CSMs have a passion for digital technologies and client satisfaction. They act as the relationship lead for BAU and new initiatives once a client is won.
They are responsible to ensure that the customer fully utilizes its Adobe products and garners the maximum business value possible from this investment.
Successful CSMs:
Are technology-savvy individuals who have experience in digital media products and help drive adoption.
Produce regular issue status reports and quarterly activity reports for the Leadership Team.
Work directly with our Tier-1 customers to understand business, technical, reporting requirements and coordinate with multiple different Adobe internal teams to ensure customer success.
Ensure that the customer is aware of new technology functionality associated with acquisitions or new product releases.
Drive customer workshops to ensure adoption and facilitate roadmap discussions.
Ensure that the customer is able to participate in Adobe events should they desire.
Manage customer escalations
Skills:
10+ years either client side or agency with exposure to digital media products – Adobe Creative Cloud and Adobe Document Cloud, a general interest in digital technology and how it has changed the global business stage
Bachelor’s degree or higher in Business, Marketing, Business Administration, Communications, IT/Technology
Experience in Analytics and Acquisition technologies
Strong written and verbal communications skills Bachelor’s degree or higher in Business, Marketing, Business Administration, Communications, IT/Technology.
Strong written and verbal communication skills.
Demonstrated exceptional customer and relationship management skills.
Prior customer success experience or consulting experience is a plus
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