Data Analyst(UI/UX/Sharepoint), ENO Job Vacancy in Credit Suisse Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : Credit Suisse
Location : Pune, Maharashtra
Position : Data Analyst(UI/UX/Sharepoint), ENO

Job Description : Your field of responsibility
The responsibility of the user experience role will be to work with platform users, BAs, product managers and developers to ensure a cohesive and enhanced customer experience in the Tech Store Now Mobile app. Responsibilities include but not limited to:
Collaborate with internal customers, product owner, business analysts, and developers on a variety of initiatives for our internal customer-facing Service Portal on the ServiceNow platform
Engage in customer sessions to gather requirements and pain-points while distinguishing and prioritizing between individual wants and business needs
Conduct analysis to define and design solutions for features, functionalities, and enhancements
Create mockup designs portraying expectations of users and partners
Articulate design decisions thoughtfully with an openness to feedback
Create and prioritize Jiras based on customer and partner requirements while managing a backlog
Analyze usage data and customer feedback
Validate solutions meet the desired requirements and end user expectations for quality delivery
Conduct platform testing in production and sub-production environments for monthly releases
Your future colleagues

As a user experience designer on the Service Digitalization and Program Execution team, you will contribute to the organization’s goal of improving the end to end experience for customers consuming services leveraging our digital platforms. You will work with Business Analysts, Product Managers, Tech Store customers, developers, and IT SMEs to enhance the experience of the Tech Store users.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
This position offers remote working opportunities for an agreed amount of days per week.
Your skills and experience

To excel in this role, you should possess:
Must have

3-7 years of experience
University Degree
Mobile development experience
Outstanding written and verbal communication skills; able to conduct presentation, advocacy and influencing partners
Able to perform in a high pressure and highly dynamic environment
Candidate must have attention to detail; have the ability to work independently; ability to persevere through pressurized environment
Experience with UX/UI framework and products
Dedication to fostering an inclusive culture and value diverse perspectives
Nice to have:
Knowledge of Agile methodology
Knowledge of data analysis
Experience with ServiceNow platform
Familiar with Jira
Your new employer
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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