Freelancer- Temporary Contact Center Agent (Only for AU Graduates and Under Job Vacancy in Ajman University Ajman – Latest Jobs in Ajman
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Company Name : Ajman University
Location : Ajman
Position : Freelancer- Temporary Contact Center Agent (Only for AU Graduates and Under
Job Description : Freelancer- Temporary Contact Center Agent (Only for AU Graduates and Undergrad- students)Job Title: Contact Center Agent (Freelancer- Temporary)Only for Ajman University Graduates and Undergraduate students*Office: Office of Marketing and CommunicationThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so qualified.Essential Duties and Responsibilities: In close coordination with the Head of Contact Center, the Freelancer will be:Handles all types of inquiries, suggestions, requests and complaints through incoming phone calls, email chat and social media.Maintains records and periodically updates the University’s correspondence database.Assists and advises the students in the utilization of services and facilitiesUses cross and upsell techniques to recruit prospective students, promote AU and offer facilities and services.Provides routine information and support services to students, such as scheduling activities, answering questions and follow-up the day-to-day students’ concernsEscalates and follow-ups all students’ inquiries with the Colleges and all the Departments to make sure that the inquiry has been handled efficiently.Assists in the admission and registration process.Perform clerical and secretarial tasks when required.Qualifications and Skills: This position is only for Ajman University Graduates or Undergraduate students.Can work full-time shifts if needed.Familiar with AU Colleges, majors, activities, AU rankingAcademic Excellence is preferredVery good communication skillsGood command of English languageNo. of Vacancy: 3Duration of Work: From 20th of June till the end of September 2022Job Type: Temporary
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