Laboratory Quality Coordinator Job Vacancy in Al-Futtaim Dubai – Latest Jobs in Dubai

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Company Name : Al-Futtaim
Location : Dubai
Position : Laboratory Quality Coordinator

Job Description : Al-Futtaim is now entering the healthcare sector. We will expand our product and service portfolio by providing high-quality health and patient care. Using the latest innovations in technology and best clinical practices, we will strive to improve health outcomes and support people within the UAE and beyond to live happier, healthier and better lives

Come join us to live well, work better, and be the best.

About the Role:

Responsible for ensuring continuous laboratory compliance with regulatory and accrediting agencies standards (e.g. DHA, EHSMS & ISO15189), monitoring quality initiatives, developing policies and procedures pertaining to regulatory requirements and lab processes, and making recommendations to management to help the department operate at an optimal level of performance and maintain a high level of continuous improvement for all laboratory services.

KEY ACCOUNTABILITIES:

Ensuring that processes needed for the quality management system are established, implemented, and maintained.
Reporting to laboratory management, at the level at which decisions are made on laboratory policy, objectives, and resources, on the performance of the quality management system and any need for improvement.
Ensuring the promotion of awareness of users‘ needs and requirements throughout the laboratory organization.
communicating with laboratory personnel for the importance of meeting, the needs and requirements of users as well as regulatory and accreditation requirements
Seek information relating to user perception as to whether the service has met the needs and requirements of users. The methods for obtaining and using this information include cooperation with users or their representatives in monitoring the laboratory’s performance, provided that the laboratory ensures congeniality to other users. Records kept of information collected and actions taken.( Key performance Indicator KPI, staff suggestions, doctors and patient satisfaction )
ensure that responsibilities, authorities and interrelationships are defined, documented and communicated within the laboratory organization. This shall include the appointment of person(s) responsible for each laboratory function and appointment of deputies for key managerial and technical personnel.
Works in collaboration with the Medical Directors, Laboratory Director, Management Team, and staff to develop and maintain a Quality Management Program. Develops and maintains expertise in clinical laboratory regulatory and accreditation requirements.
Determines that existing policies and procedures are in compliance with DHA, EHSMS, ISO 15189, & other accrediting or regulatory agency requirements. Utilizes technical expertise, analytical skills and critical thinking to provide oversight of regulatory changes; Ensures policies & procedures are monitored & updated accordingly
Plans, coordinates, and conducts audits in the various clinical laboratory sections, analyses collected data and reports trends & outcomes from audit findings
Identifies process improvement opportunities in the pre-analytical, analytical, and post-analytical laboratory processes through the use of tracers, audits, and data analysis in order to achieve high-quality patient care
Reviews laboratory safety and patient care events and ensures appropriate follow-up actions have been taken.
Responsible for quality systems document management
Responsible for Quality Indicator data collection integrity and preparing reports regarding Quality Improvement data for various quality committees or initiatives.
Synchronizes the Quality Management Program with the ASH quality goals and objectives
Proficient in performing all testing in the laboratory and in production
Knowledgeable in overall calibration process by evaluating the required testing to maintain/improve calibrations
Ensures calibrations are accurate by analysing results
Evaluates equipment by performing reference control check samples.
Presents and explains statistical analysis of process
Conducts process audit and work on special projects when assigned
With developed computer skill enabling the use and manipulation of applicable computer systems
Assist administrative & technical personnel to develop, organize, & evaluate quality management program goals and objectives
Identifies and investigates with defined parameters: documents and reports, all adverse occurrences, and potential problems to Laboratory Director or designee and as may be required with university administrative offices
Provides working supervision to group of administrative and/or technical positions
Submits data trends and outcome assessments; develops new measures as appropriate
Organizes data gathering and facilities data review; prepares data reports
Coordinates staff education programs and training seminars as necessary
Performs other duties as assigned.
While at work, (and while on work premises) an employee shall:
Take reasonable care of the health and safety.
Take reasonable care of the health and safety of others and the environment that may affect by their acts or omissions at work.
Familiarize, understand, co-operate and comply with EHS policies, procedures with respect to any instruction and/or action taken by Chairman to protect the employees and/or comply with EHS requirements which are relevant to their workplace.
Report to their immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot correct by themselves.
Make proper use of all safety devices and PPE provided and ensure they are maintained in proper working order.
Attend applicable EHS training that is required in the Training Need Analysis.
Actively participate in consultation and communication of EHS matters.
Report of all EHS incidents and work-related injuries.
Not intentionally or recklessly interfere with or misuse anything e.g. safety signage, protective barriers etc. provided at the workplace in the interest of health, safety, welfare or protection or management of the environment.

QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge:
Bachelor’s degree in Medical Technology or equivalent
Have at least 2 years working at accredited laboratory.
Have at least 5 years working at international accredited facility.
ISO 15189/ CAP internal Auditor certificate.
Excellent verbal and written communication skills.
Ability to understand and interpret regulations and standards.
Ability to analyse data.
Computer skills, project management skills and facilitation skills.

Minimum Experience:
Minimum 5+ years’ experience in a similar role.
Job-Specific Skills:
Adheres to dress code, appearance is neat and clean.
Completes annual education requirements.
Maintains regulatory requirements, including all ISO 15189 requirements and DHA regulations.
Maintains and ensures patient confidentiality at all times.
Reports to work on time and as scheduled.
Wears identification while on duty.
Attends annual review and performs departmental in-services.
Works at maintaining a good report and a cooperative working relationship with physicians, departments and staff.
Represents the organization in a positive and professional manner.
Attends departmental meetings, as appropriate.
Resolves personnel concerns at the departmental level, utilizing the grievance process as required.
Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control.
Effectively and consistently communicates administrative directive to personnel and encourages interactive departmental meetings and discussions.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

Behavioural Competencies:
Excellent presentation and analytical skills
Exceptional written and oral communication skills
Strong operational thinking skills
Critical Thinking
Conflict Management
Independence
Cognitive skills
Analytical skills
Meticulous attention to detail
Good team working skills
Time management
Customer Service orientation

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