Product Expert, Mobile App Solutions Job Vacancy in Criteo Hyderabad, Telangana – Latest Jobs in Hyderabad, Telangana
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Company Name : Criteo
Location : Hyderabad, Telangana
Position : Product Expert, Mobile App Solutions
Job Description : Who we are
At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising.
The Product Expertise team conveniently interoperates with various groups in the organization. On the one hand, we work with internal teams*, designing and building our products, and partner-facing** teams, who strive to strengthen our product suite offering. On the other hand, we interface with client-facing teams*** who leverage our product solutions to prepare, launch, optimize and maintain manage-service client’s advertising campaigns. First, we build our expertise thanks to a close relationship with these internal and partner-facing teams. In turn, our mission is to enable client-facing teams to scale and adapt as our products evolve and their market adoption grows. We achieve this with learning programs and a knowledge-building cycle (documentation and level-2 support), influencing product improvements, and managing roll-out or decommissioning projects. Because our technology and solutions are diverse, product experts get to strengthen and expand their proficiency across technologies, commerce environments, marketing channels, creative and outcomes.
We will provide support and opportunities to field engineering, field analytics, and advertising operations teams in order to converge toward the most successful use and extension of our App solutions.
As a trusted advisor to our product managers and go-to-market strategists, the Product Expert will connect our client marketing objectives with our solutions, increasing customer success and participating in the rollout, growth and maturity of products.
What you will do:
Acquire and turn technical & functional product knowledge into documentation and training for our field teams.
Prepare client servicing teams with processes and tools enabling the most appropriate use our assets and setup solutions.
Manage the operational deployment of new products/features via actionable insights, processes, reports and tools.
Answer system or data-related product information requests and help troubleshoot and fix escalated issues.
Coordinate efforts among internal teams, ensuring issue resolution, and providing ongoing communication across teams.
Analyze recurring issues and look for long-lasting solutions (docs, processes, tooling) to maintain a lean escalation pipe.
Drive technical and/or product data migrations and feature decommission projects with all relevant stakeholders.
Provide relevant inputs into the product improvement roadmap with business cases gathered from the field.
Help in the design of new features, test new development releases, and provide immediate feedback.
Track product performance, both adoption rate and outcome for clients, and look for levers of improvements.
Who you are:
Working experience in technology, consulting or in an operational capacity.
B.S. or M.S. in Computer Science, or equivalent degree or experience.
Experience with analyzing, troubleshooting, and providing solutions for deep and complex technical issues.
Excellent oral and written communication skills, and fluent in English.
Ability to work autonomously and come up with new initiatives.
Comfortable in an ambiguous, ever-changing environment.
Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies.
Previous exposure to the mobile advertising ecosystem and its players (e.g. MMP’s) is preferred.
Depending on the task/project you may need to work daily with some of these technologies: SQL /Python / API / Tableau
Product, Engineering/R&D, Go-To-Market, Sales Ops
**Technical Partnerships, Business Development, Partner Ops, Global Supply / Publisher Management
*** Ad/Trading Ops, Creative Design, Data Analysis, Technical Solutions / Field Engineering, Customer Care/Service
#LI-GR1
At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo – and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed.
Criteo collects your personal data for the purposes of managing Criteo’s recruitment related activities. Consequently, Criteo may use your personal data in relation to the evaluation and selection of applicants. Your information will be accessible to the different Criteo entities across the world. By clicking the “Apply” button you expressly give your consent.
This post is listed Under App Development
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