Senior Technical Writer Job Vacancy in Epsilon India Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka

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Company Name : Epsilon India
Location : Bengaluru, Karnataka
Position : Senior Technical Writer

Job Description : You’re a problem solver with exceptional people networking skills who can Plan, design, develop, and publish technical content like developer guides, release notes and online help that is easy to use, easy to understand, and easy to find.
You will be a perfect match if you’re self-reliant, passionate about technology/ products, and interested in producing high-quality documentation and are open to feedback on your writing, with an eye towards continuous improvement.
Demonstrated Abilities/Skills
Must have demonstrated ability to:
Create content in a various medium such as documents, video, presentations, whitepapers, technical blogs / articles, flow charts, workflows, lab guides etc.
Independently gather information from subject matter experts to develop, organize, and write feature documentation, API documentation, architectural and configuration documentation.
Actively participate in all scrum meetings and collaborate effectively with key stakeholders and subject matter experts.
Understand how existing users are using the product, and continuously update the documentation to help users find the answers or to complete the task on product or address common concerns.
Work with the product development team and technical writing team to get necessary collateral items designed in a way that best explains a given concept
Demonstrate best practices for content development, design, and user experience within an agile software development environment.
Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.
Evaluate content requests and work with stakeholders, such as Product Management, Engineering teams, delivery, and support teams to understand the business problem, goals, and desired outcomes.
Before documentation test / evaluate product features by testing API responses, workflows, jobs, SQL queries , data validations, UI validation etc.
Propose process improvements, coordinate, and execute content development and user experience strategy.
Qualifications
Required qualifications
Bachelor’s degree or equivalent in computer science
5+ years of experience documenting SaaS products, Cloud based solutions, data driven client facing products or enterprise-class client/service software
Prior experience working on ServiceNow is must.
Confirmed understanding on tools such as Wiki, Confluence, Adobe products, MS-Word, Agile methodology
Experience using standard desktop publishing, online help, documentation, and screen capture tools such as FrameMaker, RoboHelp, and SnagIt, Wiki, Confluence, Adobe products, MS-Word etc. is highly desirable.
Ability to use HTML to create new content using existing style sheets and to revise existing HTML content is desirable.
Experience with any public cloud like AWS, Azure, GCP, scripting or programming language is desired. Knowledge of RDBMS, SQL/ NOSQL is plus.
Experience in working with Agile teams following latest DevOps practices like CICD (Continuous Integration and Continuous Development)
Ability to work in a fast-paced environment on a continuously changing product
Hands on experience in testing of the product, and detailing the UI/product behavior
Experience with campaign tools is highly preferred
Bachelor’s degree in English, Writing, Liberal Arts (or related technical field), or must be enrolled in appropriate degree program in English, Communications, Journalism, Information Design, or related discipline.
Certification in Technical Writing, Information Design, or related area highly desirable.
Additional Information
Wondering what it’s like to work with Epsilon? Check out this video that captures the spirit of our resilient minds, our values and our great culture.

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