Team Leader – Guest Relations – Jumeirah at Saadiyat Island Resort Job Vacancy in Jumeirah Abu Dhabi – Latest Jobs in Abu Dhabi

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Company Name : Jumeirah
Location : Abu Dhabi
Position : Team Leader – Guest Relations – Jumeirah at Saadiyat Island Resort

Job Description : Team Leader – Guest Relations – Jumeirah at Saadiyat Island Resort – (220000CK)
About Jumeirah and Jumeirah at Saadiyat Island:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
A landmark property for the Emirate of Abu Dhabi, Jumeirah at Saadiyat Island Resort opened in November of 2018, the resort offers 296 rooms, suites and duplex villas facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space. This luxury beach front resort embodies the beauty of the ocean – the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life. Home to eight dining venues, Jumeirah at Saadiyat Island Resort has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge. Guests are welcome to explore the 400 meter public beach and three swimming pools.

About the Role:
An opportunity has arisen for a Team Leader to join our Guest Relations Department in Jumeirah at Saadiyat Island. The main duties and responsibilities of this role are:
To prepare the daily VIP arrivals list to ensure the correct rooms are allocated for VIP guests depending on their demands and Guest History feedbacks.
To order and ensure timely delivery of amenities for all arrival and in-house VIP and Suite guests.
To spot-check the delivery of daily amenities of in house VIP guests
To check the rooms of all top VIP guests prior to their arrival at the hotel
To liaise with Transportation the airport pick-up timings to ensure all guests arriving with our Hotel cars are being met upon arrival by our Guest Relations Team.
To liaise with Transportation for the airport drop off timings in order to ensure all VIP guests are escorted upon departure to our Hotel car.
To escort top VIP guests to their rooms on arrival.
To ensure preparation of welcome letters for all VIP arrivals and placed in the rooms together with the amenities prior to their arrival.
To ensure that allocated rooms/suites, room keys and registration documents are ready for VIP guests prior to their anticipated arrival at the hotel.
To liaise with the ‘whoever in charge of room allocations’ or Duty Manager regarding room allocations and room changes for VIP guests.
To ensure that the Guest Preferences are collected and the received information is updated accordingly in the guest profile in the Front Office PMS system (Opera).
About you:

The ideal candidate for this position will have the following experience and qualifications:

Degree qualification from a recognized hotel or business school
Proficiency in spoken and written business English.
Competent in Microsoft Office applications.
At least 2-3 years experience in a Guest Relations role
Multilinguel will be an advantage
About the Benefits:

This position offers a highly competitive salary and package which includes; fully furnished shared accommodation/live out allowance, free transport to and from your place of work if company accommodation provided, uniform, laundry services, meals during working hours, bi-annual flight ticket allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates

Primary Location: United Arab Emirates (AE)-Abu Dhabi-Abu Dhabi
Job: Rooms
Job Posting: Mar 22, 2022, 6:21:33 AM

This post is listed Under Jobs in Abu Dhabi

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