Warranty Coordinator Job Vacancy in Samsung Electronics Media City – Latest Jobs in Media City

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Full Details :
Company Name : Samsung Electronics
Location : Media City
Position : Warranty Coordinator

Job Description : Position Summary
The successful applicant be will In-charge of warranty operations for assigned countries
Role and Responsibilities
Warranty Claims Management
Monitor and manage Warranty Claim holding ratio
Ensure that all warranty claims comply with Samsung Warranty Policy
Maintain warranty provision as defined by HQ on monthly/ quarterly basis
Monitor and control use of Special Codes
Make sure bi-monthly closing is done on time and all ASCs are being informed to initiate Invoice within a week for both closings
Make sure claim amount is paid within 30 days from Invoice date by SGE
Update master data whenever there is a change in suggested by HQ/ new agreement have been signed
Make sure there is absolute no gap between claim amount/ master data and agreement with ASC
Plan and conduct annual/ routine audits at suspected ASCs to identify gaps between claims and actual operations, document the issues and make counterplans to improve the situation
Prepare warranty training manual and arrange annual warranty workshop to train all the warranty coordinators of partners for healthy warranty operations
Maintain Service pack/ special service agreements with customers and provide relevant information pertaining to its utilization on monthly/ routine basis
Skills and Qualifications
Qualifications & Experience
Bachelor degree
5+ yrs of experience in Customer Service with a reputed Company
Currently working in GCC/ Existing GCC working experience

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